How do I recover my 2FA codes after swapping to a new phone
so I’ve got a new phone and reinstalled Microsoft Authenticator because I needed it for a 2FA for rockstar games but when I opened it I don’t have any of my codes that I had on my old phone, but I can’t access my rockstar games account without it on…
Microsoft Security | Microsoft Authenticator
interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity
Hi Support Team, I'm getting the below error while accessing my Azure Portal account. Sign-in failed Error code: interaction_required Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Constant sign in requests on MFA
Last night I received approximately 10 sign in requests in the middle of the night on my Microsoft authenticator app. I had thought my account was secure as the password was a randomly generated one with a bunch of random numbers and letters saved to my…
Microsoft Security | Microsoft Authenticator
Windows Defender tags Powershell as a Trojan
Just opened my laptop and windows defender tags powershell as a trojan, the issue keeps popping up even if i select remove as an action. Here are the details: Detected:Trojan:PowerShell/FileSponger.AD!MTB Status: Active Active Threats have not been…
Microsoft Security | Microsoft Defender | Other
Cannot access Azure Portal: Error AADSTS5000225 Tenant blocked due to inactivity
Hi, I am unable to sign in to the Azure Portal. I received the following error message: Error code: AADSTS5000225: This tenant has been blocked due to inactivity. However, I have just deployed resources and was active on this tenant yesterday. I need to…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Unable to access my email that’s logged in to my hp envy laptop. Also unable to receive sms codes and is requesting a security key which I don’t have.
I believe my account has been compromised and need urgent access to my email as everything is toted in there including my home security. I have been locked out and when I request a code is’t suggests a security recovery key which I don’t have. I need…
Microsoft Security | Microsoft Authenticator
Error Code: 399287
Hello there, I am an administrator of an Azure subscription. I have created a dedicated directory and would like to start adding users in my company. My users do not wish to use Microsoft Authenticator, so I have tried verification via SMS. However, in…
Microsoft Security | Microsoft Authenticator
I factory reset my phone now the 2fa is lost.
I had set microsoft authenticator as my main authenticator app, now I am not able to log into my bitwarden account, x, and not able to change the 2fa method or passkeys in my google account, amazon and some other accounts where 2fas was enabled. I don't…
Microsoft Security | Microsoft Authenticator
Sign-in failed Error code: interaction_required
Getting the below error when trying to login into Azure portal: Sign-in failed Error code: interaction_required Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Lost my phone, authenticator app not receiving notifications to setup 2FA
Lost my phone, reinstalled authenticator app, now not receiving notifications to setup 2FA on all the MS accounts i'm managing
Microsoft Security | Microsoft Authenticator
My Account was Hijacked - Please Escalate My Issue
I received a text from microsoft that my phone number was deleted from my account I thought it was spam so I went on a bowser on my phone to login to my account and found out that my email was deleted from my account as i could not log in anymore, I have…
Microsoft Security | Microsoft Identity Manager
Reset MFA microsoft authenticator otp issue
my mobile phone was reset. as i a result i don't have it sign in to my Microsoft authenticator app. but in my pc....and i try to re set my Microsoft authenticator but it wants the through app approval, which i don't have access to. and another way is to…
Microsoft Security | Microsoft Authenticator
How to change administrators on Win 11
Hi I have an unusual problem in that I have my wife's old computer where she set herself up as administrator and since then her Microsoft ID has been hacked. I'm unable to remove her as administrator and make myself administrator. I did try and reset the…
Microsoft Security | Microsoft Identity Manager
My Microsoft account was incorrectly set up as a child account.
My Microsoft account was incorrectly set up as a child account. The family organizer account was a work email that no longer exists. I am 35 years old and cannot leave the family group myself. I need the family group removed or my account converted to an…
Microsoft Security | Microsoft Identity Manager
Unable to Access Azure Portal – MFA Not Sending Code to Authenticator App
Problem Description: I am unable to sign in to my Azure account associated with my personal Microsoft account because Multi-Factor Authentication (MFA) is blocking me. I had previously set up MFA with the Microsoft Authenticator App on my phone. When I…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
how can i disable "na.01.safelinks" for selected trustworthy senders?
how can i disable "na.01.safelinks" for selected trustworthy senders?
Microsoft Security | Microsoft Defender | Other
how to get into app
I'm trying to sign into the authenticator app but it's asking for the code on my authenticator app. what do I do?
Microsoft Security | Microsoft Authenticator
My microsoft is stuck in a sign-up loop (ghost account) and cannot be recovered.
When I am trying to sign in, microoft says "your accoung doesn't exist. Enter another one or create a new one". Howerver, creating a new one with the previous email give me "already have an account. If thats your name, sign in now".…
Microsoft Security | Microsoft Authenticator
My new Dell laptop has lost its sign-in pin after firmware upgrade. My username has invalid email address
I have tried to swap my secondary valid email address to replace an outdated address. I have been advised to wait for a month to get this reviewed. I am not even sure whether the outcome will be what I wanted.
Microsoft Security | Microsoft Identity Manager
What happens if I remove Device Registration from Authenticator?
The Authenticator app on my phone device is currently registered with the employer that I just retired from at the end of 2025. The app still works for the non-work sites that utilize it. What issues may I run into if I leave it registered to my work…