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My cloud PC pc keeps kicking me off every few min. It just started this

William Bryson 5 Reputation points
2023-07-25T16:59:24.2866667+00:00

I am using cloud PC - have for good while. Been great. As of 2 days or so, it disconnects me every little bit. I can reconnect and it is right where I left off, but I ma loosing connection. Wifi is fine and it is happening on different networks,

Can you help?

Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.

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  1. vipullag-MSFT 26,522 Reputation points Moderator
    2023-08-03T04:50:55.41+00:00

    Hello William Bryson

    Based on the initial information shared, you're experiencing issues with your cloud PC. It seems like you may be experiencing temporary disconnects. There are several reasons why this could be happening, but I can provide some general information that may help you troubleshoot the issue.

    First, it's important to note that cloud PC can tolerate small periods of unplanned connectivity issues. However, if the disconnects are happening frequently and for extended periods of time, it could be a sign of a larger issue.

    One possible cause of temporary disconnects is a connectivity issue with the Azure Stack Edge (ASE) device. If the ASE device is offline or experiencing connectivity issues, ongoing operations may fail and you may need to repeat the action manually once ASE reconnects.

    Another possible cause of temporary disconnects is a configuration or provisioning issue. It's common to see temporary failures such as timeouts of configuration and provisioning while ASE is online, but there is a connectivity issue. AP5GC can handle such events by automatically retrying configuration and provisioning actions once the ASE connectivity is restored**.**

    To troubleshoot the issue, I recommend checking the Azure Stack Edge overview to see if there are any critical alerts present. Additionally, you can monitor the progress of provisioning actions by checking the Sim overview and Sim Policy overview blades. If you continue to experience issues, it may be helpful to contact your cloud PC provider for further assistance.

    I used AI provided by ChatGPT to formulate this response. Hope this resolves your Query !!

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