In new teams, clicking on deep links within the MS Teams desktop app now redirects to the MS Teams browser app.

Question

In new teams, clicking on deep links within the MS Teams desktop app now redirects to the MS Teams browser app.

Neha Pingale 20

We have an app on MS Teams that has deep links to initiate a chat or place a call with the user. These links when accessed through the desktop version of MS Teams redirect to the browser app instead of opening it within the desktop app.
This works as expected with MS Teams Classic.

Answer accepted by question author

1 additional answer

Your answer

Answer 1

Prasad-MSFT 10,191 Microsoft External Staff Moderator

Hi @Neha Pingale - We tried to repro this issue by starting a chat & placing a call using deep link in New Teams and observed that the chat is getting opened within Desktop client itself, so does the call.

Deep link Used:
For Chat: https://teams.microsoft.com/l/chat/0/0?users=<user1>
For Call: https://teams.microsoft.com/l/call/0/0?users=<user1>

Thanks,

Prasad Das

*************************************************************************

If the response is helpful, please click "Accept Answer" and upvote it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.

Delphine Vandenbossche 0 Reputation points

2024-04-09T12:53:35.5766667+00:00

When I do this, it still just opens the browser. I have my settings setup like @Ran Hou-MSFT mentioned.
With the classic teams, callto: worked as well, but with the new teams it doesn't work anymore either
Researcher 51 Reputation points

2025-04-03T10:27:52.2433333+00:00

@Prasad-MSFT Hi Prasad, we are having the same issue on Microsoft Teams (Free personal edition). The chat deeplink works, but only if the recipient is a Microsoft account tagged to an organisation. The chat deeplink is not working if we try to call using personal account, to another personal account.

When we try to initiate a call using Deeplink, we get the below message. Any inputs?

Answer 2

Hi @Neha Pingale

It seems that the deep links in your MS Teams app are opening in the browser instead of the desktop app. This could be due to the settings in your Teams app.

Open the Teams app and click on your profile picture in the top right corner.
Select “Settings” from the drop-down menu.
In the “Files and links” tab, scroll down to the “File open preference” section.
Choose “Teams/Desktop app”.

1111-image

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Share via

In new teams, clicking on deep links within the MS Teams desktop app now redirects to the MS Teams browser app.

1 additional answer

Your answer