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This campaign's product offers cannot be found.The status will not change even after 72 hours have passed.

Anonymous
2024-12-13T00:30:52+00:00

Hi,

Please let me know about errors in Merchant Center feeds.
Currently, "Store" in Merchant Center is approved, but there seems to be an issue with "Feed". Feed was uploaded from a URL. Approval can take up to 72 hours, but that time has already passed.

I don't think there's a problem with the feed because I previously used the same feed to run a free Merchant Center listing in another Microsoft account.

You can't have multiple Merchant Centers within the same domain, so we deleted the Merchant Center that was running under that old account.

I checked the troubleshooting (https://help.ads.microsoft.com/#apex/3/en/56769/1-500), but no messages like the one described here are displayed. Does that mean it's still on hold? Is there any workaround?

Microsoft Advertising | Microsoft Merchant Center | Store management

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  1. Anonymous
    2024-12-13T17:22:46+00:00

    Hi shimizu_111

    Thank you for reaching out to Microsoft Advertising Community Forum! My name is John, and I will be assisting you with this query.

    I understand that you encountered an error message after uploading the feed file using the method "download file from URL".

    Here are some of the things that we need to check

    >You may use Automatically download file from the URL option if the feed file is smaller than 1GB and on a publicly accessible server. 

    >Your feed file must be tab-delimited plain text with extensions: TXT, ZIP, GZ, GZIP, TAR.GZ, TGZ. We only support XML files if it is an existing Google-formatted XML file.

    >Take note of the required fields of a feed file How is the feed file organized?

    Based on our Platform Health Blog Microsoft Advertising Platform Health Blog, we don't see any identified issue(s) on uploading a feed file on the Merchant Center store.

    I hope the information provided here will at least provide ideas. If the issue persists, please do not hesitate to reach out to our support. I have also sent you a private message so I can begin the investigation on this case.

    Kind regards, 

    John | Microsoft Advertising Support Specialist | 800-518-5689

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