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Surface book volume buttons do wrong thing when pressed

Anonymous
2020-10-09T20:08:00+00:00

The volume up and down buttons on the top of my surface book next to the power button now perform the wrong tasks when pressed. The volume down button opens up the ctrl+alt+del menu and the volume up button causes the screen to dim for a second but other than that I'm unsure what it does. I can still control the actual volume with my f4, f5, and f6 keys and through the volume slider in windows. I'm not sure what could have caused the change, this started after restarting my computer this morning. Anyone know how to fix this?

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2020-10-11T18:37:38+00:00

    Hi IrSg1s, 

    Thank you for reaching Microsoft Community. 

    Please perform a Force Shutdown first on your Surface Book to clear the hardware cache on the device. Press and hold the Power button 15 seconds. If still the issue persist, please try to run these steps: 

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About. 

                                   Go to Download driver and firmware for Surface, choose Surface Book then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart. 

    3: RunSystem File Checker Tool in Windows 10

    Hope this helps.

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