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Surface hub 2s support - reset issue

Anonymous
2020-05-18T20:17:38+00:00

Hey - I have an issue with my hub 2s. I had to reset it and now I cannot get init settings no matter what I do.

I have tried to power it off 3 times so I can reset it again - I get to the screen (light blue) and go for the recovery process from cloud. Once I click yes to recovery it takes me back to the first screen..... loop and loop. If I click reset - it tells me there is an issue with the reset.

Soooooo I come on MS support site and click contact support and it loops me around never giving me any contact details. HELP!!!!!

Now it brought me here and there is NO option for the surface HUB!!!!

Surface | Surface Studio | Install and update

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  1. Anonymous
    2020-05-18T21:28:09+00:00

    Hi, lamby22!

    Thanks for reaching out to Microsoft Community and posting your concern. We are sorry to learn you encounter issues reaching for support regarding the reset of your Surface Hub 2S. Thanks for taking the time to let us know about this and allowing us to help you out.

    I was able to find a document that may help you out with the **Reset and recovery for Surface Hub 2S**process. If the steps there didn't help or if you need assistance, please reach out to the Surface Support for Enterprise.

    We hope this helps you out.

    Kind regards,

    Janette_Z

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  2. Anonymous
    2020-05-18T21:35:08+00:00

    Thanks - i have tried all the processes none work. I am stuck. Thanks for the help. Cheers

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  3. Anonymous
    2020-05-21T14:04:11+00:00

    You're welcome, lamby22.

    We're sorry for the late response. We hope you have reached the designated team to assist you with the Surface Hub 2S.

    Regards,

    Janette_Z

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