Distorted colors on my Surface Laptop 7th

Hi Joan,

Welcome to Microsoft Community.

It sounds like your Surface Laptop 7th is experiencing a display profile or driver-related issue. Since the colors return to normal when switching between displays, the issue is likely software-related rather than a hardware failure. Here are some steps to troubleshoot and possibly fix the problem:

• You can quickly check the health of your Surface drivers and firmware using the Surface app.

1. In the Surface app, expand Help & support to check the update status.
2. If there are updates available, select the Check for updates button to open Windows Update and install the available updates.

• Refresh the screen with keyboard shortcuts

If the device has power, try refreshing the screen with keyboard shortcuts. Connect your Surface to a keyboard, then press the Windows logo key + Ctrl + Shift + B.

• Manually update Surface drivers and firmware: Download drivers and firmware for Surface - Microsoft Support
• Safe Mode, which starts Windows in a limited state, where only the bare essentials services and drivers are started. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings, basic device drivers, and services as possible causes. Windows startup settings - Microsoft Support
• Reset Surface If you’re still having a problem with your display, try resetting your Surface. To learn how, see Restore or reset Surface for Windows and follow the recommended steps, or see create and use a USB recovery drive to reset your device to factory settings and drivers.

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

Hi,

I'm having the same issue, I have a brand new Surface Laptop 7 running ARM.

Out of the box the laptop's display was fine. I then connected it to a larger external display via a Surface Dock 2, displaying only on the external display and everything was fine. If i disconnect the laptop from the dock the display transfers to the laptop's display without issues.

However if I then put the laptop to sleep or restart it, the display reverts to very low resolution with inverted colours. I've tried a number of solutions online but nothing seems to fix it, Including:

Running all updates,

Manually updating Surface drivers and firmware via this article;

Download drivers and firmware for Surface - Microsoft Support

I have also tried resetting the laptop, however when I reconnected to the external display exactly the same thing happened.

Do you have any suggestions?

Machine details are below:

Device name DomLaptop2

Processor Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz 3.42 GHz

Installed RAM 16.0 GB (15.6 GB usable)

Device ID XXXXXXXX

Product ID 00356-06323-58175-AAOEM

System type 64-bit operating system, ARM-based processor

Pen and touch Touch support with 10 touch points

Further to this- these two pictures show what happens to the display. The first is after I disconnect from the dock- the display transfers normally to the laptop and the display is functioning as expected.

However if I put the laptop to sleep then wake it up then this is what I get.

The same display problem comes back every time I restart the laptop. The only way to get the display back is to reconnect it to the Dock 2. The display transfers to the external display normally, then if I disconnect the dock it will transfer to the laptop normally... until I power it off when the problem returns.

I have also tried updating the display drivers directly from the Qualcomm site but that has had no effect.

I also have a bunch of warnings in event viewer: