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Surface go 3 not letting me use my work account.

Anonymous
2023-05-30T02:23:04+00:00

I have a surface go 3 and cannot link my work email to the device. I have not been able to log into my teams account in the app (says wrong password) but when on browser works perfectly with the same password.

Surface | Surface Go | Install and update

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  1. Anonymous
    2023-05-30T14:08:45+00:00

    Hi Basanta Pathak,

    Thank you for reaching Microsoft Community.

    Just to make sure that we get the exact picture of the concern: you were able to set up your Surface Go 3 with your personal Microsoft Account and now you would like to use your work account for the Microsoft Office applications like Teams but whenever you attempt to log in on the app using your work account, you are prompted with the wrong password error, correct?

    May I know what Microsoft Office license do you use on the device? See this page for reference: About Office: What version of Office am I using? - Microsoft Support.

    Are you trying to sign in on the Teams app that is pre-installed on the device or you installed the desktop app from this page: Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams? Try downloading the Teams for work or school option on that given page then see if youa re able to sign in with your work account on it.

    How about on the other Microsoft Office applications, have you tried signing in your work account like on Microsoft Word?

    Is your Surface Go 3 still running in Windows 11 in S mode or you have switched it out of S mode already?

    Kindly try also to sign in your work account on the Office application on the device. Search office on the search bar on your Taskbar then select the Office app and sign in with your work account and see if this works.

    Let me know how it goes.

    Kind regards,
    Marrion

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  2. Anonymous
    2023-06-02T22:36:32+00:00

    Hi Basanta Pathak,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding. 

    Kind regards,
    Marrion

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