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Why can’t you optimize Windows for Surface version 1824

Mel L 0 Reputation points
2025-07-08T21:19:05.53+00:00

Hello,

I don’t mean for this to sound cranky. But I seriously don’t understand why I’m forced to buy a new device which works for what I need it to do, because you can’t support Windows 10 or allow this version of the Surface to upgrade. Not to mention I keep getting pop boxes telling me to upgrade to Windows 11 when you know darn well that the version of the Surface I have can’t be upgraded. Not to mention how wasteful it is on the environment to now have a device that can’t be upgraded. Super frustrating!!

Thanks for reading!

Surface | Surface Go | Install and update
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  1. Ian-T 6,570 Reputation points Microsoft External Staff Moderator
    2025-07-09T15:39:20.7133333+00:00

    Hello Mel,

    Welcome to Microsoft Q&A.

     

    The first-generation Surface Go supports the Windows 10 system. I can notice that there is a version compatible with Windows 10 in the official driver and firmware download address:

    Download Surface Go [Wi-Fi] Drivers and Firmware from Official Microsoft Download Center

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    However, it cannot be upgraded to Windows 11. You can notice here that this model of Surface is not on the list that supports Windows 11:

    Which Surface devices can be upgraded to Windows 11? - Microsoft Support

     

    As for why this device keeps receiving prompts to upgrade to Windows 11, I think it should be a mistake. I'm very sorry that I'm not from Microsoft, so I can't offer any explanation on behalf of Microsoft. However, I think it's necessary to provide feedback directly to Microsoft through the Feedback Hub app:

    Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

     

    This is clearly a mistake. If you are willing to share the feedback link here, I will vote for you.

     

    Best Regards,

    Ian | Microsoft Q&A Support Specialist 

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