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Searching for contacts only gives me group chats! I can’t find the people I’m looking for.

Anonymous
2024-01-02T23:57:26+00:00

When I search for specific people, they vanish from the search results! Instead, I only see the group chats they’re members of. This happens to some people, but not everyone.

This is true for the New Teams. Teams classic works fine every time.

Microsoft Teams | Microsoft Teams for business | Chats | Search messages and conversations

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-03T06:16:26+00:00

    Dear Ivan Braun1

    Good day! Thank you for publishing in Microsoft Community. We are happy to help you!

    First of all, we apologize for the trouble and inconvenience caused to your work! Based on your description, I did a test and I don't get the same error as you, I tried to search one contact called Katherine, and when I searched in new teams for windows desktop client, it showed all the result(I mean contact and group chat) Please kindly check following screenshots

    .

    So I want to confirm if you click "Enter" after searching some names, can you see contacts in your list? If still not then please kindly refer to following

    • Please first kindly use your account to login teams web app **** and then check whether you got the same error, thanks.
    • In addition, please kindly check whether you have updated your teams desktop client to the latest version, if not please check the result after updating, thanks. For your reference Update Microsoft Teams - Microsoft Support
    • Please also kindly try to cleat teams cache and then check the result, thanks. For your reference Clear Teams cache - Microsoft Teams | Microsoft Learn
    • Please also kindly use the "@" symbol: If you know the person's name or username, you can try typing "@" followed by their name in a chat or channel. This should bring up a list of suggestions that includes the person you're looking for.

    If your problem persists, then please kindly give me the feedback after trying above suggestions so that I can do more research and tests, thanks.

    Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

    Sincerely

    Kerry Chen | Microsoft Community Moderator

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  2. Anonymous
    2024-01-04T01:33:21+00:00

    Right, after hitting Enter and going to People tab, I can see the contact.

    Image

    That's the only way to find this contact. I can't find her from the search suggestions:

    The problem is: when starting a group chat, I can't hit Enter and go to the People tab:

    I'm using the latest version:
    Image
    I don't know the @ names. I only can find emails in the profile.

    To clear cache, this line doesn't work:

    rm: /Users/ivanboyko/Library/Containers/com.microsoft.teams2/.com.apple.containermanagerd.metadata.plist: Operation not permitted

    As usual, the old version works fine, both desktop and web.

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  3. Anonymous
    2024-01-10T07:39:00+00:00

    Dear Ivan Braun1

    Thank you very much for your feedback!

    Based on your further description, because our forum lacks relevant knowledge and permissions to fix your problem, so to better help you and not waste more time, please kindly try to create a service ticket in the Microsoft 365 admin center to support > service requests through navigation, as they have more access permissions than on this forum, and professional engineers will further help you.

    Note: if you are not using admin account, please kindly ask admin within your organization for help.

    Wish you have a wonderful day and always stay safe!

    Sincerely

    Kerry Chen | Microsoft Community Moderator

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