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All files are locked

Anonymous
2023-04-19T03:14:38+00:00

Hi

I'm in a class that uses Microsoft Teams for our assignments, and most of my classmates and I aren't able to upload files. Teams say that the files (usually png) are locked. We've tried work arounds, like using Onedrive or even links. But the only thing that consistently works are links. Can someone please tell me whats going on and how to fix this?

We've tried Microsoft teams through browser and the desktop app. Even our school desktops are having this issue

Microsoft Teams | Microsoft Teams for education | Files | Other

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  1. Anonymous
    2023-04-19T03:48:24+00:00

    Hello Chantelle,

    My name is Joanna, I’ll be happy to help you out today.

    Please try the following:

    1. Unistall and install the app
    2. Clear Cache

    Clear Teams cache in Windows

    If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

    Open the Run dialog box by pressing the Windows logo key +R.

    In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

    Delete all files and folders in the %appdata%\Microsoft\Teams directory.

    Restart Teams.

    Clear Teams cache in macOS

    If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.

    In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

    Enter the following command, and then press Return:

    rm -r ~/Library/Application\ Support/Microsoft/Teams

    Restart Teams.

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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  2. Anonymous
    2023-04-19T09:55:19+00:00

    Hi. I'm not using the app, I'm using Teams on Google Chrome.

    Is there a way to do this also on browser?

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  3. Anonymous
    2023-04-19T10:54:27+00:00

    Please follow the steps below on clearing the cache using Chrome.

    Visit the Microsoft Teams web interface.

    Click the padlock icon in the URL bar, and select Site settings from the menu.

    Click Clear data.

    Restart the browser, and visit Microsoft Teams again.

    Let me know if this doesn't work or if you need further assistance.

    Thank you.

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  4. Anonymous
    2023-04-20T01:46:58+00:00

    It's still not working

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  5. Anonymous
    2023-04-20T03:52:08+00:00

    Please refer to the link below for t he steps that may help you solve the issue.

    https://www.addictivetips.com/web-conferencing/...

    Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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