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SharePoint file alerts won't stay active.

Anonymous
2023-12-05T17:19:44+00:00

I have alerts turned on for folders on multiple SharePoint pages, but for some reason, none of the alerts are staying active. When I go to the "Manage my alerts" tab, I see the alerts that I've created, and I check the boxes that are next to them. After leaving that page, and then going back to it, all of the boxes become unchecked again and the alerts are no longer active. This started happening on multiple SharePoint pages, so I'm not sure what could've been changed to make this happen.

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  1. Anonymous
    2023-12-05T17:59:19+00:00

    Hi Charlie H

    Welcome to the forum. My name is Segunfunmi, and I am an Independent Advisor and Microsoft user just like you. I appreciate you reaching out to me with your query.

    Alerts are notifications of changes to content on a site that you receive as email messages or text messages to your mobile phone, depending on how your site is configured. This article focuses on how to manage or delete alerts for yourself and for other users if you are a site admin.

    To view and cancel your alerts and change the settings for your alerts, you can use either the User Information page or the Manage Alerts on this Site page. If you have permission to manage a site, you can also view and cancel alerts for other users by using the User Alerts page.

    Below, I have included a link that may be helpful for further assistance.

    https://support.microsoft.com/office/99dfb19c-9a90-4a8c-aba1-aa8c8afb0de2

    I hope that the information provided has been helpful to you. If you have any further questions or concerns, please feel free to ask.

    Warm regards Segunfunmi

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  2. Anonymous
    2023-12-05T18:09:20+00:00

    Thanks for the response. I am able to access the Manage Alerts page and activate the alerts that I have assigned, but once I leave that page, the alerts deactivate. Why are they deactivating?

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  3. Anonymous
    2023-12-05T19:37:33+00:00

    If you are facing issues with your SharePoint alerts getting deactivated, there could be several reasons behind it. Here are some potential solutions that you can try:

    1. Ensure that the user account has at least Read permissions on the object.
    2. Create a new alert on a test library or list and perform an action to generate the alert, such as adding, editing, or deleting an item. Wait for 15 minutes and check if the new alert is received. If it is, but existing alerts aren't, then delete and re-create all the user's alerts on the site.
    3. If alerts from multiple files or libraries are not delivered, visit the Service Health Dashboard from the Microsoft 365 admin centre, Health, Service Health to check for any advisories/incidents that may be occurring with SharePoint.
    4. Check the JUNK folder in your email, as sometimes alerts might go there.

    I hope that the information provided has been helpful to you. If you have any further questions or concerns, please feel free to ask.

    Warm regards Segunfunmi

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