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i can not display files into mobile device

Anonymous
2025-03-04T06:59:01+00:00

solve this immediatly

Microsoft 365 and Office | Excel | For education | Android

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  1. Anonymous
    2025-03-04T08:53:06+00:00

    Hello Dear,

    Greetings! Thank you for posting in Microsoft Community.

    I truly appreciate you bringing your concern to us, Upon reading the description you have posted, it seems like you're having issue on displaying files in your mobile device.

    Here is some possible solution provided bellow:

    1. Restart your device and check the result.

    2.Update Microsoft 365 Apps

    Open Google Play Store>Search for Microsoft Excel, Word, or Office.

    Tap Update if an update is available

    3. Clear App Cache and Data

    Go to Settings → Apps → Excel (or Word, Office)>Tap Storage & Cache → Clear Cache>Restart the app and try again.

    4. Reinstall the App.

    I understand that this issue has affected your daily work. I would like to help you, Could you please provide more details so that I can give you the most accurate instructions?

    • Are you receiving any error messages? If so, please share the exact error or screenshot.
    • Are the files stored locally or in the cloud?
    • Please let me know if you can open this file using the Office web version or transfer it to another device.

    Please do not hesitate to provide us with more details so we can better understand your concerns and assist you more effectively.

    Thank you for your attention and cooperation.

    Best wishes,

    Sophia

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