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Authenticator App Doesn't Show Sign in Requests

Anonymous
2025-07-02T20:32:52+00:00

My school account requires the two step verification for everything through the app, so when I try to log in to anything it allegedly sends a verification code to my app. The app says my account is linked but never displays the number or shows that I am trying to login. In other words, there is nothing for me to verify and the app is ****. I need to access my school accounts but am blocked from literally everything by your dumb app.

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  1. Anonymous
    2025-07-02T20:56:08+00:00

    Hi Eva Parks, 

    Good day to you! Thank you for reaching out to Microsoft Community. 

    I sincerely apologize for any inconvenience caused. Regarding to your issue, I would recommend contacting your organization's global admin to try the following steps to revoke and require re-register multifactor authentication to see if the issue is resolved:  

    Please have your administrator follow the steps shown in the following article: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID | Microsoft Learn 

    1. Sign in to the Microsoft Entra admin center as at least one Authentication Administrator.
    2. Identity > See Users > All users.
    3. Select the user you want to act on, and select Authentication methods. then select Require re-register of multi-factor authentication.  
      • Require re-register MFA:  This disables all previous authentication methods. You'll then be prompted to configure a new MFA authentication method the next time you try to sign in, so you can add a new authenticator app.

    If you have any further questions and concerns, please don’t hesitate to ask. Looking forward to your response. 

    Best regards, 

    Jay-Tr - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-07-04T22:46:38+00:00

    Hi Eva Parks, 

    It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

    Best regards, 

    Jay-Tr– MSFT | Microsoft Community Support Specialist

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