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Cannot sign in to Defender on child's Android device

Anonymous
2025-05-19T07:19:00+00:00

Trying the app out to see if it is a good replacement for Bitdefender but so far it's not a good experience.

I have installed it on my Android no problem but my child's will not.

I have given storage and location permissions in Family Link. Qustodio is not blocking the software.

It allows me to sign into my Microsoft account which is the account the 365 family subscription is linked to. It sends me a notification to sign in and shows my account as an option but still says invalid license when I select it.

Device: Pixel 7A running the latest Android update and latest Defender version.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android

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  1. Udit Tanwar 3,315 Reputation points Independent Advisor
    2025-05-19T08:55:33+00:00

    Hello Bashir

    Thank you so much for reaching out, I am Udit an independent advisor, and I am glad to assist you today with this issue. It's good to hear that you're evaluating Microsoft Defender as part of your 365 Family subscription.

    To resolve this issue uninstall Microsoft Defender, restart the device, then reinstall the latest version from the Play Store.

    This will sort the issue, if doesn't please let me know I will tell you some advance troubleshooting steps.

    Regards

    Udit

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  2. Anonymous
    2025-05-23T06:50:00+00:00

    Same issue. How would that have worked? It needs to come up with permissions so that they can be selected and then allowed by apps like Family Link and Qustodio.

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