Outlook web app unable to print PDF's

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Outlook web app unable to print PDF's

Tonner Mechanical Services Ltd 45

Currently unable to print PDF's directly from the outlook web application, using our work email. Issue began a week ago. Initially the 'Print' button along the top bar when previewing a pdf document would open a new blank tab, with the print command URL, but would not bring up the printer dialogue box.
Temporary workaround had been to just right click the PDF preview and select print this way, however this is no longer available. Right clicking anywhere in the PDF preview no longer displays the drop-down menu.

Have tested across multiple machines with multiple web browsers with same results.
Issue appears to be tied to our work email specifically, as I tested logging in on same machines with my personal outlook, which had full functionality when previewing PDFs.

I have tried combing through account settings to see if there is any variation in permissions, but have not found a solution.
I see various other threads of people having similar issues to this one.
Any help would be appreciated,

Cheers

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Answer 1

IGYQ 16,725 Independent Advisor

Hi! You're encountering a widespread issue affecting Outlook Web App. Until Microsoft resolves the issue, try one of these confirmed workarounds:

1.Download and Print

Instead of printing directly from the preview, Download the file first then, print.

Click the "Download" button on the PDF preview toolbar
Open the file in your native PDF viewer (e.g., Adobe Acrobat)
Print from there

2.Open PDF in New Tab

Click “Open in new tab” (if available on the PDF toolbar)
Then use Ctrl+P or browser menu >Print

Tonner Mechanical Services Ltd 45 Reputation points

2025-07-23T06:58:23.7233333+00:00

Ok, glad to hear it's no a problem on our end.
Jonathan Chmura 10 Reputation points

2025-07-31T18:36:12.1266667+00:00

IGYQ Do you know the current status of a fix for this issue? I noticed on our Small Business Outlook accounts Microsoft Edge will block a popup that is related to the printing but you can get it to print by single clicking on the message in your inbox, and then clicking on the attachment, this makes it all open within the same Edge window and opens the print dialog in a new tab.
However, we have an associated company where a user is using a Hotmail email address and they are unable to print PDF's no matter which way you open the email, double click, single click, every method the print button does nothing and there is no notification of a popup being blocked.
Is this perhaps a fix that has rolled out to the business or paid outlook users where the free Hotmail accounts it will slowly trickle down to?

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Outlook web app unable to print PDF's

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