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Locked Out as Sole Global Admin – Request for Account Recovery Assistance

Ashish Mehta 10 Reputation points
2025-07-25T15:02:59.6+00:00

Dear Microsoft Support Team,

I am writing to request immediate assistance with regaining access to our organization's Microsoft 365 business tenant. I am currently the only global admin for our domain (xxxxxxxxx.onmicrosoft.com) with the account [******@xxxxxxxx.onmicrosoft.com].

Unfortunately, I am locked out of the account because I was unable to complete the Multi-Factor Authentication (MFA) setup, and I no longer have access to the previous authentication method. I am now unable to access the admin center or any company resources.

Key Details:

  • Tenant/Organization Domain: xxxxxxxxxx.onmicrosoft.com
  • Primary Admin Account: [xx******@xxxxxxxx.onmicrosoft.com]
  • Issue: Locked out as only admin, cannot complete MFA or sign in through alternate means
  • Urgency: This is impacting all admin and user access for my organization.

Actions Taken:

  • Attempted to use “Sign in another way” – No recovery options available.
  • Attempted password/MFA reset – Blocked due to lack of secondary methods.
  • No alternate global admins exist for this tenant.

Request: I kindly request that this case be escalated to the Data Protection team or a specialist capable of restoring admin access. I am ready to provide any documentation necessary to verify identity and domain ownership (such as business registration, tax documents, or domain registration records).

Please advise on the next steps as soon as possible.

Thank you for your urgent support.

Microsoft Security | Microsoft Entra | Other

3 answers

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  1. Q&A Assist
    2025-07-25T15:03:00.07+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To regain access to your Microsoft 365 business tenant as the sole global admin, you will need to contact the Azure Data Protection team. Since you are locked out and unable to complete the Multi-Factor Authentication (MFA) setup, they will be able to assist you in resetting your credentials.

    You can reach out to the Azure Data Protection team at +1 866-807-5850. Be prepared to provide documentation to verify your identity and domain ownership, such as business registration or domain registration records.

    If you are unable to contact them directly, you may also want to explore the support options available for business products to find further assistance.

    References:

  2. Luc Van Craen 0 Reputation points
    2025-10-08T16:59:55.8833333+00:00

    I have the same problem and I can't file it: this is the message that I get:

    Please fix the following issues to continue:

    0 comments
  3. Phillip Cox 0 Reputation points
    2025-10-09T21:37:03.2233333+00:00

    I have the same problem: I'm unable to access the Azure portal due to a decommissioned MFA device, for which I'm prompted for the MFA code.

    I have opened a couple of support tickets with the Data Protection Team, but I have received no reply to my last request to share tenant information, which I provided.

    Please advise, thanks.

    Phil C

    0 comments

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