how to get microsoft help to see if computer was hacked

If you would like help reviewing suspicious files, pop-ups, or activity on your PC, I can guide you through what to look for next.If you believe your computer may have been compromised by scammers or unauthorized access, Microsoft cannot directly "scan" your computer remotely without your request and consent—but they do offer tools and support to help you identify and resolve potential security threats.

Here is the formal guidance on how to proceed:

1. Use Microsoft’s Free Security Scanner

Run a full scan with Microsoft Safety Scanner:

Download from: https://www.microsoft.com/safety

Choose the appropriate version for your system (32-bit or 64-bit)

Run a Full Scan to detect malware or suspicious files

2. Use Microsoft Defender Antivirus

If you are using Windows 10 or 11:

Open Windows Security → Virus & threat protection

Click Quick scan or Full scan

Review protection history for any recent threats detected

3. Check for Unauthorized Access

Go to: https://account.microsoft.com/security

Under Sign-in activity, check for any unfamiliar logins to your Microsoft account

If anything seems suspicious, click Secure your account

4. Contact Microsoft Support

If you're concerned that your device was targeted by scammers:

Visit https://support.microsoft.com

Navigate to “Security & privacy” → “Report a security issue”

You can chat or request a callback from a Microsoft support agent

🛑 Important: Microsoft will never call you unsolicited or ask you to install software over the phone. If someone claiming to be from Microsoft called you, it was likely a scam.

5. Change All Passwords

As a precaution:

Change your Microsoft account password

Update passwords for other critical services (email, banking, etc.)

Thank you.