Stop filtering emails to junk?

Question

Stop filtering emails to junk?

Matt Yang 20

So far your algorithm in identifying spam/junk mails reached lower than 0.1 precision. I have to dig into my junk mail folder everyday to find emails from my recruiter or even job interviews. Could you please provide a simple option to close the filtering?????????????? It is RIDICULOUS.

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Answer 1

Chen1018 13,840 Independent Advisor

Hi Matt,

Thank you for your honest feedback.

You're absolutely right when legitimate and important emails are being marked as junk, it makes the service feel unreliable. Unfortunately, Outlook doesn’t offer a setting to fully bypass junk filtering. I agree that having an option to send all mail to the inbox even at the user’s own risk would be more empowering. The best workaround right now is to regularly check your Junk folder and create a broad inbox rule like one that moves all incoming messages to a folder). It’s not perfect, but it can help reduce the risk of silent losses.

I really do hope Microsoft reconsiders offering a user-controlled option in the future.

Warm regards,

Cherrelyn

Justin Long 0 Reputation points

2025-08-14T09:03:15.7066667+00:00

Hi Cherrelyn. I really don't think that's good enough. We pay a lot for M365 and a simple override cannot be accommodated? If I miss a legitimate email that has been incorrectly categorized as junk, it costs me dearly. I think it's appalling that Microsoft cannot simply toggle this on and off. I have chosen no junk filtering, I have NO blocked sender domains and I still get my legitimate emails going to junk. Really this is something Microsoft needs to address. How do we go about this?
Hornblower409 2,675 Reputation points

2025-08-14T16:51:52.5466667+00:00

You can vote for the Feature Request to be able to disable Junk filtering.
https://feedbackportal.microsoft.com/feedback/idea/22b285e0-e371-ef11-a4e6-000d3a02a3a1

Answer 2

Chen1018 13,840 Independent Advisor

Hi there,

I’m Cherrelyn, and I'm here to help.

Unfortunately, Outlook doesn’t offer a full “turn off junk filtering” option, as it’s built into the service. However, you can reduce it by creating rules to always move trusted senders to your inbox and marking them as “Not Junk.”

I hope this will help and if you have any question please don't hesitate to reply to this thread.

Warm regards,

Cherrelyn

Matt Yang 20 Reputation points

2025-07-28T05:14:34.58+00:00

So far 99% of the junk mails are legit and sometimes very important. I can't predict who are going to send me emails and add them into a whitelist before I know the existence of them.

The horrible model behind the junk mail identification has made the email service extremely unreliable, especially that the junk mails are also automatically deleted after 30 days. I might have lost some very important ones without knowing it.

What I'm asking is a simple option to put everything into my inbox. I can afford deleting some junk emails manually rather than losing them forever because Microsoft falsely believes they are junk.
Hornblower409 2,675 Reputation points

2025-08-14T16:52:46.02+00:00

You can vote for this Feature Request to be able to disable Junk filtering.

https://feedbackportal.microsoft.com/feedback/idea/22b285e0-e371-ef11-a4e6-000d3a02a3a1

Answer 3

Hornblower409 2,675

There is no way to disable the Junk Filter in New Outlook. The best you can do is Open a browser to https://outlook.live.com/ logon to your Outlook account and check these settings:

View -> View Settings -> Mail -> Junk email

Incoming mail handling = (o) Standard
Security options = [/] Trust emails from my contacts
Senders - Make sure your Blocked senders and domains list is empty.

Add your Junk folder to your Favorites (so you can easily see the Unread Count).

Every time you find something in Junk that doesn't belong there, right-click and choose Report -> Report Not Junk.

If you are using Classic Outlook, you can disable the Junk filter. See:
https://www.slipstick.com/outlook/how-to-disable-outlooks-junk-email-filter/

George Hechtman 0 Reputation points

2025-12-10T18:40:04.8166667+00:00

Report not junk has no effect, they still get sent to Junk. And Outlook web will not add an email sender marked not junk to safe senders list
Hornblower409 2,675 Reputation points

2025-12-10T19:13:16.96+00:00

@George Hechtman said:

they still get sent to Junk.

The emails may have been marked as Spam by your email server. In which case there is nothing you can do to stop them from being delivered to your Junk folder.

You can verify this by viewing the Message Header for one of the emails in Junk
https://support.microsoft.com/en-au/office/view-internet-message-headers-in-outlook-cd039382-dc6e-4264-ac74-c048563d212c

1 -- Look thru the header for any lines that start with: X-Spam
If you find any, what do they say?

2 -- Look for a line that starts with Authentication-Results:
If you find one, do any of the parameters spf, dkim, compauth =fail?

3 -- Look for a line that starts with Received-SPF:
If you find one, is the value Pass ?

4 -- Look for a line that starts with X-MS-Exchange-Organization-SCL:
If you find one, is the value > 4?

5 -- Look for a line that starts with X-MS-Exchange-Organization-PCL:
If you find one, is the value > 3?

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Stop filtering emails to junk?

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