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How to fix the following issue my e.mail

Ahmed Taha 0 Reputation points
2025-07-30T16:54:15.8866667+00:00

My microsof e.mail is blocked since month, please tell me how i get my e.mail. PII ******@hotmail.com pleade fix my issue

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android

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  1. Alex_T 3,825 Reputation points Microsoft External Staff Moderator
    2025-07-30T21:49:02.88+00:00

    Hello Ahmed,

    I understand that you're having trouble on accessing your email.

    Since your email is blocked, you need to contact Microsoft directly:

    1. Go to Contact Us - Microsoft and sign in your account > choose Outlook or Microsoft 365.
    2. Type I cannot sign into my Hotmail account in the search box.
    3. Click Get help and Select Contact Support.
    4. Choose Microsoft 365 and Office as Products and Services; and Outlook.com/Hotmail as Category
    5. Click Confirm.
    6. You can choose to chat with a support representative.

    Note: The chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

    Please let me know if you need further assistance.

    Best regards,

    Alex | Microsoft Q&A Specialist

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