Every email from outlook sent to me goes automatically into my deleted folder

Hi @David, 

Thank you for reaching out to Microsoft Q&A forum and sharing your experience. 

I understand you're experiencing an issue where every email sent to your Outlook address is automatically going into your Deleted folder. I know how important it is to receive your emails correctly, especially when it affects your business. I’m here to help you resolve this. 

Below are step-by-step instructions you can follow directly on your iPhone or iPad: 

1/ Rules may be set up that move emails to Deleted Items, even if they don’t appear in the iOS app. 

• Open Safari or any browser on your iPhone. 
• Go to outlook.office.com. 
• Tap the gear icon (⚙️) in the top right corner. 
• Tap View all Outlook settings > Mail > Rules. 
• Review any rules that move emails to Deleted Items. 
• If you find one, tap it and choose Delete or Disable. 

  2/ The Ignore Conversation feature was introduced in a recent update to Outlook for iOS, but it may not be available to all users yet. According to Microsoft and user reports, the feature is still rolling out gradually, and some users may not see it even after updating to the latest version. The feature is more consistently available on Outlook for Windows and Outlook Web, where you can manage ignored conversations directly. 

• Open Safari or any browser on your iPhone. 
• Go to outlook.office.com. 
• Sign in with your email account. 
• Go to the Deleted Items folder. 
• Open the email thread you want to recover. 
• Click Ignore (if visible), then choose Stop Ignoring Conversation. 

  3/ You can try to review Focused Inbox and Filters 

• In the Outlook app, go to Settings > Focused Inbox. 
• Turn it off temporarily to ensure emails are not being filtered incorrectly. 
• Check if any filters are applied in the Deleted Items folder. 

4/ Some settings can only be managed online:

• Open Safari (or any browser) and go to outlook.office.com. 
• Sign in with your account.
• Click Settings > Mail > Rules.
• Remove any rules that move emails to Deleted Items.
• Also check Settings > Mail > Retention Policies for any automatic deletion policies.

  5/ If you're part of an organization, there may be retention or compliance policies affecting your mailbox. 

Please ask your IT team to check: 

• Retention policies 
• Compliance settings 
• Email filtering rules in Microsoft 365 Admin Center 

If the above steps do not resolve the issue, I kindly suggest contacting Microsoft’s advanced support team by submitting a request via their official support portal: Get support - Microsoft 365 admin | Microsoft Learn or you can go yo Outlook app (ios) > Help& Support

Our specialized support team will assist you step by step and ensure you get the most appropriate solution for your needs.   

Please let me know if there’s anything else I can assist you with. I’m here to support you every step of the way. 

Hi @David, 

Good day! I hope this message finds you well.

It's been a while since our last conversation, and I wanted to check in on how things are progressing with the issues we've discussed. Have you had a chance to review the answers we have provided?

If there is anything else, I can help you, please don't hesitate to get in touch. I would be happy to help.

Thank you again for your patience and for choosing Microsoft Q&A forum. Please let me know if there’s anything else I can assist you with. I’m here to support you every step of the way.