Not able to add member in the MS Planner

Hi @Syed Muhammad Hassan Gillani, 

Thank you for reaching out, and I appreciate the clear explanation of your situation. I understand how important it is for your group members to receive timely notifications when tasks are assigned in Microsoft Planner, especially in a collaborative academic environment. 

Please try the following steps: 

1/ Notification Settings in Planner and Microsoft 365 

Planner sends email notifications based on user preferences and group settings. Please ensure: 

• The assigned member has not disabled Planner notifications in their Microsoft 365 account. 
  • They can check this by going to https://planner.microsoft.com → Settings (gear icon) → Notifications. 
  • Ensure the option “Email me when someone assigns me a task” is checked. 

2/ Email Delivery Issues 

Sometimes, emails may be: 

• Filtered into Junk/Spam folders 
• Blocked by mail rules or quarantine policies (especially in university-managed accounts) 

Ask the user to: 

• Check their Junk Email and Other tabs in Outlook. 
• Visit https://security.microsoft.com/quarantine to see if the message was quarantined. (Admin Right Required) 

3/ Group Membership and Permissions(Admin Right Required) 

Even if a user is added to a plan, they must be a member of the associated Microsoft 365 Group to receive notifications. 

• Please verify that the user is listed as a member of the group in Outlook Groups or Microsoft 365 Admin Center. 
• If they were added only within Planner and not to the group itself, they may not receive emails. 

4/ Delayed or Batched Notifications 

Planner may batch notifications or delay them slightly to reduce email volume. If the task was assigned recently, it may take a short while to arrive. 

5/ University IT Policies or Customizations 

Since you're using a school account, your storage quota is managed by your institution. If the issue continues after trying the above workarounds, I highly recommend contacting your school's IT administrator to: 

• Notification emails are disabled or redirected by tenant-level policies. 
• Custom mail flow rules are in place that affect Planner notifications. 

As a Microsoft moderator, I unfortunately don’t have access to your institution’s internal settings or administrative controls due to privacy and policy restrictions, but I will do my best to assist you in any way I can.

Hi @Syed Muhammad Hassan Gillani,  

Hope things are running smoothly on your end. 

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help. 

We want to make sure everything is working as expected and that your experience remains uninterrupted. 

Thank you for your patience and understanding throughout the troubleshooting process.  

I look forward to hearing from you soon.

Hi @Syed Muhammad Hassan Gillani,   

I hope you're having a good day so far. 

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.  

If you have any further questions, feel free to tag me in your reply so I can assist you directly. 

Looking forward to your update. 

Hi @Chris Duong thank you for your response. I have conducted step 1 and 2. I have verified that in step 1, the assigned member has the option to receive email-enabled notifications. I have verified in step 2 that no email is quarantined in the assigned member. Before proceeding to step 3 and so on, I took some initiative and figured out something on my own.

Whenever I assign the task to the member through the People tab of the web-based Microsoft Planner, the assigned member receives an email. For example, I went to the "People" tab in the planner and, in Venkatessa Jayaraman, I created a task by clicking on "Add tasks" and named it "Dummy task". The assigned member is able to receive the email of the assigned task. Please see image below

However, when I click on the tab grid in the planner and then go to the Assigned to column, and based on the specific tasks I assign, the task is not sent to the person. For example, I click on the grid of the planner and navigate to the tasks, specifically Dummy Task 1. I assign it to Ventakessa Jayaraman by clicking on the "Add Member" button in the "Assigned to column"; however, the assigned member does not receive an email. Please see image belo

Based on this do you suggest anything, or should I move to step 3 and so on .

Hello @Chris DuongHope everything is going well. Would you please give your suggestion on this matter?

Regards,

Hassan