Blocking issue with MSDefender & iBanking Mobile Apps

Hi Aaron Wong,

Welcome to Microsoft Q&A forum.

Sorry for this uncomfortable experience regarding MSDefender accessing issue. For your information, Android allows apps in the personal profile to check if there's a VPN active on the device, even outside of the personal profile. The banking app checks that and blocks it in VPN work profiles only. The banking app doesn't work with any other VPN product.

In order to resolve this issue, I recommend you disable MDE VPN from the Settings page. The following steps can be used:

• Go to Settings on the mobile device.
• Search for VPN or open 'Network and Internet' and select on VPN.
• Select on Microsoft Defender and select Disconnect.

You should enable VPN when they're no longer using the banking app to ensure that their devices are protected.

Note: This a temporary workaround. Microsoft is working on other alternatives to provide users more control over the VPN settings from within the app.

For further information of other related issues, you can check out this article.

Hope this helps. Feel free to get back if you need more help.

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