Can not move files from one team to another "in channels"

Question

Can not move files from one team to another "in channels"

Diana Sander 0

Hi, when i try to move a file from one team to another, I used to choose option "in channels" but i can not access it now. This option is disabled, i can only choose "in the site library" which is not working as there all the old channels and folders are also stored, thus its not relevant. In channels - is where all the latest, current channels and folders were presented. Why is this option is not available now?

1 answer

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Answer 1

Vicky-I 6,215 Microsoft External Staff Moderator

Hi @Diana Sander,

Thank you for reaching out to Microsoft Q&A!

To better understand and resolve the problem, could you please help us with the following details?

How long have you been experiencing this issue?
This issue affect on another channel in your organization?
This issue occurs on Team Web or Team Destop App?
Could you provide a screenshot of what you see when you try to move the file?
Please describe the steps you’re taking when attempting to move the file, and let us know at which step the issue occurs or the file disappears.
This you mean you can't see this when you choose move file (please check file in SharePoint too):

User's image

Because I don’t understand exactly your situation is, I will give you common workaround about issue of move file in Teams and really hope if it work, please feel free to ask me if I there is anything I understand wrong:

1. Based on this article: Move or copy files in Microsoft Teams - Microsoft Support

Normally, you can move files within a channel by following these steps:

Go to the Files tab in the desired Teams channel.
Hover over the file you want to move.
Click the ellipsis (...) next to the file name.
Select Move to.
Choose the destination folder or channel.
Click Move here to complete the action.

2. Move Files via SharePoint

Go to the Files tab in your Teams channel.

Click the file you want to move and click “Open in SharePoint” (usually in the top right corner).
In SharePoint, select the file you want to move.
Click the ellipsis (…) > Move to, then choose the destination folder or site.

3. Make sure when you move file, you move exactly to the site in Your Team (More places > Scroll down):

User's image

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

If this response has been helpful, we kindly encourage you to mark it as Accepted Answer. Doing so will assist other users with similar questions in finding accurate and timely solutions more easily.

We appreciate your participation in the community and look forward to supporting you further.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. User's image

Vicky-I 6,215 Reputation points Microsoft External Staff Moderator

2025-09-09T08:10:49.9033333+00:00

Hi @Diana Sander,

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back.

At last, if the information we provided give some direction for the issue, please click "Accept Answer" and kindly upvote it, with your vote, other users who are facing same query can easily find this thread and check suggestion when they search on community. Your vote helps other user to resolve their queries.

Warm thanks.
Diana Sander 0 Reputation points

2025-09-09T08:44:07.4866667+00:00

Hi, I can do it in Sharepoint, but not in Teams which is far from convenient as fas as we work only within Teams layout. I can not tell exactly when the problem occurred but I noticed that during this summer. Teams asks me to logg in while i am inte system. When i try to loggin, I got error message.
Vicky-I 6,215 Reputation points Microsoft External Staff Moderator

2025-09-10T08:25:15.4166667+00:00
Hi @Diana Sander,

Thank you for your follow up and for sharing more details.

Regarding the login issue you're experiencing in Teams, could you please confirm whether this issue occurs on Teams Web, Teams Desktop App, or both? This will help us narrow down the root cause more effectively.

If possible, please share a screenshot of the login error or the file move interface, this will allow us to assist you more precisely. In the meantime, you can try:

Clear Teams Cache: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

Fully close the Teams app.

Navigate to %appdata%\Microsoft\Teams and delete all contents inside.

Reopen Teams and try logging in again.

Check that you're using the latest version of the Teams desktop app.

Try logging in via web browser or another device to see if it still happens.

Looking forward to your reply and helping you resolve this issue soon!

Best Regards.
Diana Sander 0 Reputation points

2025-09-10T08:45:00.9+00:00
Hi, thank you för your answer. Here comes en update:

I cleared Teams cash, restarted - doesn't help

I can move in channels on Teams Web and Sharepoint but not Teams App

When i click on logg in- it says Unable to load Team channels. Refresh this page to try again. When i click on try again - i get the same message. Hope so much that you can help me.
Vicky-I 6,215 Reputation points Microsoft External Staff Moderator

2025-09-10T15:00:05.26+00:00
Hi @Diana Sander,

Thank you for your update to clarify that this issue still affects Team Desktop App and for trying the initial troubleshooting steps. I really appreciate your patience and cooperation!

Here are a few additional steps you can try for, especially Team Desktop App:

1. Reinstall Teams App

Uninstall Microsoft Teams from your system

Download the latest version from https://www.microsoft.com/en-us/microsoft-teams/download-app

Reinstall and sign in

2. Disconnect Work Account:

Go to Windows Settings > Accounts > Access work or school.

If your organization's account is listed, select it and choose Disconnect. Restart your PC if prompted. For example (your Disconnect button will blue, not grey like my environment test):

3. Clear Teams credentials from Windows Credential Manager:

In the Windows search bar, type Credential Manager and open it.

Go to Windows Credentials.

In the Generic Credentials section, remove any credentials related to Office, Outlook, Teams, or Microsoft Office.

In the Web Credentials section, clear the cached credentials for Microsoft-related accounts. For more details, please check this reference: Credential Manager in Windows - Microsoft Support

4. Sign In Again:

Restart your computer.

Open the Teams desktop app and sign back in with your account.

If the issue continues, please consider submitting logs to Microsoft Support (if you are admin or you can contact your IT admin) to escalate this to Microsoft via https://admin.microsoft.com/#/support/requests for deeper investigation, our technical team can contact you directly via call or meeting to troubleshoot issue directly.

Let me know how it goes, and I really hope your issue will be resolved!

Best Regards.
Vicky-I 6,215 Reputation points Microsoft External Staff Moderator

2025-09-12T13:13:08.02+00:00

Hi @Diana Sander,

Just following up to see if the information above helped resolve your issue. If you have any updates or need further assistance, feel free to reply here, we’re happy to help.

If the guidance provided was useful in addressing your question, please consider clicking “Accept Answer” and giving it an upvote. Your feedback helps others in the community who may be facing a similar issue find this thread more easily and benefit from the shared solution.

Thank you again for reaching out!
Vicky-I 6,215 Reputation points Microsoft External Staff Moderator

2025-09-15T14:00:59.1233333+00:00

Hi @Diana Sander,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.
Diana Sander 0 Reputation points

2025-09-16T06:33:34.2366667+00:00

Hi Vicky, I missed to tell you that i use Mac and not PC. I will try to run your solutions during the day.
Vicky-I 6,215 Reputation points Microsoft External Staff Moderator

2025-09-17T14:22:07.8933333+00:00
Hi @Diana Sander,

Thank you for the update and for letting me know you're using a Mac.

Since you've already cleared the cache and confirmed that the “Move in channels” option works on Teams Web and SharePoint but not on the Teams Desktop App, this suggests the issue may be specific to the macOS version of the Teams app.

Here are a few Mac-specific troubleshooting steps you can try:

Reinstall the Teams App

Open Finder > Applications.

Drag Microsoft Teams to the Trash.

Download the latest version from https://www.microsoft.com/en-us/microsoft-teams/download-app

Reinstall and sign in again.

Clear Teams Cache on Mac: Please follow step in this article

If the issue continues, please consider submitting logs to Microsoft Support (if you are admin or you can contact your IT admin) to escalate this to Microsoft via https://admin.microsoft.com/#/support/requests for deeper investigation, our technical team can contact you directly via call or meeting to troubleshoot issue directly.

Let me know how it goes. I truly hope this helps resolve the issue! I'm here if you need further assistance.

Best regards.
Vicky-I 6,215 Reputation points Microsoft External Staff Moderator

2025-09-19T12:27:36.36+00:00

Hi @Diana Sander,

I hope this message finds you well. I want to make sure everything is running smoothly for you.

If you're still facing challenges or stuck at a specific step, feel free to share more details. I’m here to help whenever you need it.

In the meantime, I’ll continue supporting other users across the forum. If you have any updates or new questions, just tag me in your reply and I’ll respond promptly.

Best Regards.

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Can not move files from one team to another "in channels"

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