Admin Account Lost

Hi @Hy,

Welcome to Microsoft Q&A forum.

Based on your description, could you please send me your domain and the email address of your admin account via private message?

You can access your private messages by signing in to the Q&A forum with the account used to post your question, then navigating to the Private Messages section.

If you don’t remember this information, you’ll need to create a new tenant and submit your request from there.

To set up a new tenant, please follow these steps:     

1.Visit Compare Office 365 Enterprise Pricing and Plans | Microsoft 365, choose any plan and click try for free to start a free trial.     

2.Follow the guided setup process to create a new account for a new tenant.    

Once your tenant is created, you should be able to access the support portal and submit your ticket without further issues   

To create a Support ticket, you can go to Microsoft 365 admin center  

• Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.  
• On right bottom corner click on "Help & support"     

• After that choose the "Contact support".    

• Fill out the required information in the form, including a description of the issue you are experiencing.  
• Click on the "Create" button to submit your request. Which will give you a ticket number.  
• Once your request is submitted, a support engineer will be assigned to your case and will contact you to provide assistance.  

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.  

Note: Please understand the scope of support we’re able to provide through this forum. As moderators, our role is to offer general guidance and help troubleshoot common issues. However, we don’t have access to the internal tools or permissions required to resolve certain account-specific or backend problems. 

I truly wish I could assist you further, and I appreciate your understanding and patience as we work within these limitations. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.  

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.  

I'm looking forward to your reply.  

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