Request to Cancel Microsoft 365 Subscription

Question

Request to Cancel Microsoft 365 Subscription

Balance Life Health Service LLC 0

I have lost access to my Microsoft 365 Business Standard account and no longer need the subscription. I am requesting that my subscription be canceled as soon as possible and that any necessary steps be taken to close the associated account.

For reference, I have two Microsoft accounts: one personal and the Business Standard account that I need to cancel.

Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-10-10T16:09:08.4033333+00:00

Hi @Balance Life Health Service LLC,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-10-14T16:53:27.7966667+00:00

Hi @Balance Life Health Service LLC,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer

. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.

1 answer

Your answer

Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-10-10T16:09:08.4033333+00:00

Hi @Balance Life Health Service LLC,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-10-14T16:53:27.7966667+00:00

Hi @Balance Life Health Service LLC,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer

. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.

Answer 1

Hi @Balance Life Health Service LLC,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us.

For tenant-related information (e.g., subscriptions), cancellation or changes can only be performed by the Global Administrator of that tenant.

Since you’ve lost access to your Business account but still wish to cancel the subscription, we recommend that you contact the Data Protection team. Once you reach them and successfully verify that you are the owner of the tenant, they will assist you in restoring access and may even be able to directly help you cancel the subscription.

To contact the Data Protection team, please follow these steps:

Use the following link to make a call: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD=signinorgid

Instructions for the call:

Reason for the call: AdminCenter
Role: Global Administrator
Request Description: Mention the keyword “AdminCenter”
If asked whether there is another admin: Answer “No” to be directed to the support team and have a service request created.

If you have any updates regarding the issue, or if you have any other questions, please feel free to share them with me. I’ll be here to support you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

User's image

Share via

Request to Cancel Microsoft 365 Subscription

1 answer

Your answer