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Private app stuck at "Waiting to install" on MS Intune. Happening on newly enrolled android tablet devices. Updates fine on devices where it was previously installed. Why is this happening?

Eriberto_admin 0 Reputation points
2025-10-17T02:16:00.5133333+00:00

Private app stuck at "Waiting to install" on MS Intune. Happening on newly enrolled android tablet devices. The app updates fine on devices where it was previously installed. Why is this happening?

Also got this error when it finally changed status:
Error code: 0xC7D24FBA The application failed to install, possibly because of insufficient storage or an unreliable network connection. The installation will be retried automatically.

The tablet device is a Samsung Galaxy S6-Lite. We never used to have this issue before with the same app deployed on the same model of tablet. Why the sudden issue?

Developer technologies | XAML
Developer technologies | XAML
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  1. Gade Harika (INFOSYS LIMITED) 2,175 Reputation points Microsoft External Staff
    2025-10-21T10:23:16.1333333+00:00

    Thanks for reaching out.
    This error usually occurs when the app download completes but fails to install due to:

    • Low device storage
    • Unstable network connection
    • App compatibility or security checks

    What you can do now:

    1. Ensure the device has at least 1–2 GB free storage
    2. Connect to a stable Wi-Fi network
    3. Open the Company Portal app → Tap Sync
    4. Restart the device

    Let me know if the issue persists after following these steps. I’ll be happy to assist further if needed. If the issue has been resolved, please click "Accept Answer".

  2. Gade Harika (INFOSYS LIMITED) 2,175 Reputation points Microsoft External Staff
    2025-10-22T03:43:36.36+00:00

    Thanks for sharing the details. Based on your description and the error code 0xC7D24FBA, this issue is typically related to how Intune syncs private apps via Managed Google Play on newly enrolled devices. Here are some steps to help resolve it:
    Why this happens

    • The device may not be fully linked to Managed Google Play during enrollment.
    • App entitlement or sync between Intune and Google Play is incomplete.
    • Recent app updates or assignment changes require a fresh sync on new devices.

    Recommended Fixes

    1. Verify Managed Google Play Enrollment
      • In Intune Admin Center → Devices → Android enrollment, confirm the device is compliant and linked to Managed Google Play.
    2. Force Sync
      • On the device:
      • Open Company Portal → Settings → Sync.
      • Go to Google Play → Settings → Refresh.
      • Clear Google Play Store cache: Settings → Apps → Google Play Store → Storage → Clear Cache & Data.
    3. Check App Assignment
      • Ensure the private app is published and approved in Managed Google Play.
      • Confirm it’s assigned as Required for the correct user/device group.
    4. Update Company Portal
      • Make sure the latest version is installed (older versions lost support after Oct 1, 2025).
    5. Re-enroll if Needed
      • If the issue persists, remove the device from Intune and re-enroll to refresh the Managed Google Play binding.

    Additional Resources

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