please contact me I need assistance no help since start of the year!!!! help me

Hi Andria Baroni

Thank you for reaching out to Microsoft Q&A Forum and sharing your experience regarding these charges since the start of the year.

To better understand and assist, could you please provide further details:

• Can you reconfirm the account type? Is this a Microsoft 365 Business account, or a personal Microsoft account? 
• How are the charges appearing? For example, could you provide a description that shows up on your statements? Please don't share any personal information (like full emails, passwords, or payment details) on this public forum for your security and privacy. 
• Have you already tried contacting Microsoft Support? If so, could you clarify which method you used (e.g., chat, phone, website)?

Based on community experience, here are some next steps for canceling or recovering the account that you may consider trying: 

• If you suspect a personal Microsoft account, please refer to this official guidance Cancel your Microsoft subscription - Microsoft Support for detailed steps. 
• If it’s a Microsoft 365 for Business subscription, please refer to this official guidance Cancel your Microsoft 365 for business subscription - Microsoft Support for further information. If you cannot access the admin center, you need to contact your organization’s IT admin immediately for support. 

Please understand that in this community, as a forum moderator, I do not have the authority to access information about your billing or subscription. The most effective way to resolve this is to contact Microsoft Support directly, as they are equipped to investigate billing issues, recover accounts, and process cancellations or refunds.

Thank you for your patience and understanding. I realize the initial response may not fully resolve the issue or capture the situation accurately. I’d greatly appreciate any updates or additional suggestions you can share. I’m looking forward to seeing your response soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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You have to provide more details. Else we have no clue what you are talking about.

Did you subscribe to something, that you now don't use, but don't know how to cancel? What did you subscribe to?

Alternatively, was your credit card used by a fraudster to subscribe or buy something that you never personally signed up for?

Please do give us as much details as you can, like is it situation 1 or 2, and what is the value it deducts? whats the description of the bill, does it deduct monthly or annually, which country/currency is the billing etc