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Requesting escalation for unresolved Azure support case(SR#2510170030004081)

Nosaka Yuko 0 Reputation points
2025-10-21T08:39:45.22+00:00

Hello,

I have an Azure support request(SR#2510170030004081) that has been open since the end of August regarding an ExpressRoute deletion error.
Despite following all deletion steps provided by support, the resource remains undeleted, and no real progress has been made.
I have also pointed out the issue with response quality and the ongoing charges, but there has been no acknowledgment or escalation.

I would like to request that this case be escalated to the support quality or senior enjineer team for proper review.
This has been going on for over a month and a half, and the lack of resolution is causing financial impact.

Thank you for your time and understanding.

Azure ExpressRoute
Azure ExpressRoute
An Azure service that provides private connections between Azure datacenters and infrastructure, either on premises or in a colocation environment.
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  1. Praveen Bandaru 9,250 Reputation points Microsoft External Staff Moderator
    2025-10-21T10:50:29.2866667+00:00

    Hello Nosaka Yuko
    Greetings!
    I understand you're trying to delete the ExpressRoute but are having trouble. Please review the following steps.

    • Check the provisioning status of the ExpressRoute circuit. If it is in a failed or provisioning state, it cannot be deleted. You will need to change it to a succeeded state before attempting to delete it again.
    • Also, please check if there are any dependencies associated with the express route. If there are, try removing them first before proceeding.
    • Please make sure that all connected virtual networks have been removed from the ExpressRoute circuit before you delete it.
    • If private peering is set up, confirm that it has been deleted before continuing.
    • Additionally, you can check the ExpressRoute activity logs on the azure portal and see if there are any ongoing operations related to your ExpressRoute circuit that might be causing the hold-up. Sometimes, operations can take longer if there are any conflicts or ongoing processes.
    • Please ensure that all service provider authorizations are revoked before deleting them. Remove every authorization associated with the circuit.

    Also, please give me some time to check internally with the support engineer handling your issue on SR#2510170030004081. We will connect privately over a Teams call to further investigate the issue.

    Refer this article: https://v4.hkg1.meaqua.org/en-us/powershell/module/az.network/remove-azexpressroutecircuit

    ope the above answer helps! Please let us know do you have any further queries.

    Please do not forget to “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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