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Microsoft surface laptop 4 battery replacement in INDIA

vulchi yugandhar varma 0 Reputation points
2025-10-27T13:10:21.2633333+00:00

I am writing to seek your urgent assistance regarding my Microsoft Surface Laptop 4 (AMD Ryzen 5, 8GB RAM, Serial Number: REMOVE PII ), which I purchased through an official Microsoft reseller in India. Unfortunately, the laptop’s battery has failed completely, rendering the device unusable without a functioning battery. Despite my efforts to obtain support locally, both Microsoft’s support website and authorized service centers in India have informed me that battery replacement is currently not supported or available for this model in the Indian region.

Header 1Header 2Cell 1Cell 2Cell 3Cell 4 With all respect, 

 I sincerely appreciate Microsoft’s commitment to customer care and quality, and I hope you can understand how critical this request is to me at this juncture. Thank you very much for your time and consideration. I look forward to your favorable response.

Surface | Surface Laptop | Power and battery
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  1. Jess-Q 4,990 Reputation points Microsoft External Staff Moderator
    2025-11-05T11:11:48.0733333+00:00

    Hi  @vulchi yugandhar varma

    Thank you for posting your question in the Microsoft Q&A forum.  

    Regarding your issue, unfortunately, Microsoft-authorized service centers in India do not currently offer battery replacement for this model. The official support option in your region is a full device replacement through Microsoft Support. 

    You can review the official policy here: Surface service and repair options.

    User's image

    To start the replacement process, please follow these steps: 

    As a forum moderator, I can only assist with basic troubleshooting steps for Office apps and Windows features. However, I don’t have access to advanced tools or internal systems to resolve hardware or account-level issues.

    I completely understand this may not be the solution you were hoping for, and I sincerely apologize for the inconvenience. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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