How to get a refund for Support Requests

Question

How to get a refund for Support Requests

Nick Trenary 5

I created a support request here: https://support.serviceshub.microsoft.com/supportforbusiness/create.

This was a one-time ticket for an issue that I was able to resolve before Microsoft Support contacted me. I do not have a Microsoft support subscription of any kind. I'm trying to get a refund but no one at Microsoft has been able to steer me in the right direction.

Anyone have any suggestions?

Thanks,

Nick

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Answer 1

Huy-K 6,970 Microsoft External Staff Moderator

Dear @Nick Trenary,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps: Request a Refund

Sign in to your Microsoft account: Go to Microsoft account | Subscriptions and log in with the account used for the purchase.

Locate the Subscription: Find the subscription you want to refund.

Select “Manage” > “Cancel”

Click Manage next to the subscription.
Choose Cancel (or Turn off recurring billing if applicable).

Check Refund Eligibility

If eligible, you’ll see an option to Request a refund during cancellation.
Follow the on-screen instructions to submit the request.

Confirm and Track

After submitting, you’ll receive an email confirmation.
Refund status can be checked in Order History under your Microsoft account.

Here is a reference: How to get a refund on a Microsoft subscription - Microsoft Support

Contact Microsoft support

If you are unable to cancel it yourself, please contact Microsoft Support for assistance:

Go to Microsoft Contact Us > Show expanded list of products > Can't find your product? > Get help and support
Describe your issue > Get Help

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Huy-K 6,970 Reputation points Microsoft External Staff Moderator

2025-10-29T02:41:19.9366667+00:00

Dear @Nick Trenary,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.
Nick Trenary 5 Reputation points

2025-10-30T19:02:26.28+00:00

This was not a subscription but a one-time ticket that I opened. When I go to refund it says I don't have a subscription. When I go to your last option I am only presented with options regarding a subscription.
Huy-K 6,970 Reputation points Microsoft External Staff Moderator

2025-10-31T05:39:14.5133333+00:00
Dear @Nick Trenary,

Kindly help me to:

Reconnect with the previous support agent to try resolving the matter as discussed earlier.

If the issue persists, kindly raise a ticket in the Microsoft 365 admin center. Please note: this ticket is not a paid support contact point, but rather a way to request assistance from the Billing Team.

This approach will help us coordinate effectively and ensure you receive the necessary support. We appreciate your understanding and cooperation throughout this process.
Huy-K 6,970 Reputation points Microsoft External Staff Moderator

2025-11-01T03:09:00.7766667+00:00

Dear @Nick Trenary,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.
Nick Trenary 5 Reputation points

2025-11-03T16:23:00.3766667+00:00

I have been working with the support tech and her manager but they are unable to figure it out either.
Huy-K 6,970 Reputation points Microsoft External Staff Moderator

2025-11-04T03:00:08.59+00:00

Dear @Nick Trenary,

I would like to clarify that my role is limited to providing guidance and connecting you with the Billing Team. I am unable to intervene in how that team provides support.

However, aside from discussing this matter with that manager, I would suggest submitting an escalation request to see if that could help resolve the issue.
Faucher, Martin 5 Reputation points

2025-12-11T20:06:15.6933333+00:00

It is impossible for me to get a refund for a one time ticket paid to Microsoft ( service hub ). All the solutions I found was to get a refund for a subscription, but no, this is not what I want. I want to get a refund on a one time call ( paid ) to Service Hub. I called, I searched the internet. No way. I called 3 times, the 3 times I was back to square 1. This is amazing.

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How to get a refund for Support Requests

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