keeps offering to sell

Hi Charles,

Thanks for reaching out. If you're seeing prompts to purchase Microsoft 365 despite having an active annual subscription, it’s likely due to one of the following below:

1. Account mismatch – You might be signed in with a different Microsoft account than the one your subscription is tied to.
2. Office not activated – The apps may not have recognized your subscription yet.
3. Mac-specific issues – If you're on macOS, Office apps from the Mac App Store sometimes behave differently.

Try these instead.

• Visit https://account.microsoft.com and confirm your subscription is active under the account you're signed in with.
• Open any Office app (like Word or Excel), go to File > Account, and check if it shows your subscription. If not, sign in using the correct account.
• If you're on a Mac, make sure your Office apps are downloaded from https://www.microsoft365.com and not the Mac App Store.

Best regards,
Jeric