The QR code to set up Microsoft Authenticator says invalid when I scan it on my phone. The code is on my laptop but the app is on my phone.

Question

The QR code to set up Microsoft Authenticator says invalid when I scan it on my phone. The code is on my laptop but the app is on my phone.

Tammy Morgan 0

I am trying to download the Microsoft Authenticator and it asks to scan the QR Code from the website and when i scan the code on my phone it shows "QR code invalid"

Jay Tr 6,310 Reputation points Microsoft External Staff Moderator

2025-11-04T20:31:08.41+00:00

Hi @Tammy Morgan,

I hope you are having a great day. I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
Jay Tr 6,310 Reputation points Microsoft External Staff Moderator

2025-11-06T19:55:31.11+00:00

Hi @Tammy Morgan,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

I’m still in the process of gathering more context to better understand the issue you're facing, so if you’re able to share any additional details or clarify where things are getting stuck, I’d be happy to assist further whenever it’s convenient for you.

Thanks again for your time and collaboration. I look forward to hearing from you whenever you're ready.

1 answer

Your answer

Jay Tr 6,310 Reputation points Microsoft External Staff Moderator

2025-11-04T20:31:08.41+00:00

Hi @Tammy Morgan,

I hope you are having a great day. I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
Jay Tr 6,310 Reputation points Microsoft External Staff Moderator

2025-11-06T19:55:31.11+00:00

Hi @Tammy Morgan,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

I’m still in the process of gathering more context to better understand the issue you're facing, so if you’re able to share any additional details or clarify where things are getting stuck, I’d be happy to assist further whenever it’s convenient for you.

Thanks again for your time and collaboration. I look forward to hearing from you whenever you're ready.

Answer 1

Hi @Tammy Morgan,

Thank you for posting your question to the Microsoft Q&A forum.

To help narrow down the cause, could you please provide a few additional details:

Are you using a business email (e.g., @companyname.com)? Or is it a personal email type (@hotmail, @gmail, @outlook.com).
Where did you obtain the QR code that you’re trying to scan?

This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.

Thank you for your patience and cooperation. Your satisfaction is very important to us, and we’ll make sure this is handled as quickly as possible.

I'm looking forward to your reply.

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The QR code to set up Microsoft Authenticator says invalid when I scan it on my phone. The code is on my laptop but the app is on my phone.

1 answer

Your answer