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How to get an invitation to log into ServicesHub

kids 4 kids Inc 20 Reputation points
2025-11-10T22:25:24.0233333+00:00

Question: How to get an invitation to Services Hub to resolve VPS inaccessibility?

Problem: The primary problem is the virtual machine not being visible and our prime domain not being accessible. MS Tech people from break-fix support have been unable to correct the problem, referring me to Services Hub, which I have been unable to access for the necessary “invitation”, regardless of following the link

https://v4.hkg1.meaqua.org/en-us/services-hub/getting-started/support-faqs#how-do-i-get-help-with-services-hub.

It’s now several weeks since the problem began and malware has been able to infect the server.

 

Data: Problems commenced following CoPilot’s software modifications, in attempting to upgrade the original domain, created with MS Expression Web 4, to WordPress.

The main domain was showing “not safe” and thereafter redirecting to another of my domains, implying that it is just a dns issue, which it’s not. DNS corrections are just reoccurring after being addressed by the MS break-fix support, who were ultimately unable to resolve the matter, referring me to Services Hub for an invitation.

 

 History: Several weeks ago, I asked MS Copilot if it was possible to upgrade my website, created on MS Expression 4, to WordPress. It assured me that it could be done, offering instructions to do so, which I followed.

In trying to upgrade to WP, Copilot came to several impasses and tried different paths, directing me to modify numerous files as it indicated. Ultimately, it acknowledged that, for unknown reasons, it was unable to do so.

Many of the current emails for the main domain, have the suffix of the original domain.

When MS break-fix support could not help any further, I used CoPilot to try to resolve the issues, following its suggestions. Now Command Shell fails to Execute any commands and root access to Webmin is accessible.

Windows for business | Windows Client for IT Pros | Devices and deployment | System management components
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  1. VPHAN 10,640 Reputation points Independent Advisor
    2025-11-11T00:41:56.5+00:00

    Hi kids 4 kids Inc,

    I can sympathize how annoyed you feel for being passed from this channel to another, and also the AI answer has not yet addressed the issue effectively.

    However, it is correct that an invitation is typically sent by an existing admin, but when that system fails or you don't know who that is, you still actually have to raise an escalation. Call the Microsoft support line again, and this time, immediately state that you need to escalate a Severity A (or Critical) ticket because you have an active security breach (malware) that originated after a failed support action and you are being blocked from further support by an inaccessible Services Hub.

    Besides, contact your Microsoft representative by checking your past invoices or Azure Portal (if applicable). Look for an email from a CSAM or an Account Executive, or whatever with a contact. If you can't find one, use the general support line and insist on being connected to your organization's "Onboarding Center" or "Customer Success" team.

    In the meantime, you need to ISOLATE THE SERVER, create a timeline document (list everything you've tried so that it will be easier for the engineer to skip the failed method and make the process faster), also prepare for a recovery operation because of the malware infection and the broken state of Command Shell and Webmin.

    That's what I could offer. You need to act fast because the later you action is, the worse the situation gets.

    I hope you find something hopeful in this message. If you do, it's appreciated to accept the answer as a way to share your valuable experience with the community. Thank you :)

    Vivian

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  1. Q&A Assist
    2025-11-10T22:25:54.15+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To get an invitation to log into Services Hub, you typically need to be invited by an existing Services Hub user who has the "Invite Users" permission. Here are the steps you can follow:

    1. Contact Your Microsoft Representative: Since you are experiencing issues with VPS inaccessibility and have been referred to Services Hub by Microsoft break-fix support, it would be best to reach out to your Microsoft representative directly. They can assist you in obtaining the necessary invitation.
    2. Existing Users: If you have any colleagues or contacts who are already registered users of Services Hub, ask them to invite you. They can do this by going to the "Manage Users" section in Services Hub and using the UPN@domain format to invite you.
    3. Follow Up: If you have already reached out for an invitation and haven't received a response, consider following up to ensure your request is being processed.

    Since you mentioned that the problem has persisted for several weeks, it is crucial to maintain communication with Microsoft support to expedite the resolution of your issues.

    References:

    1 person found this answer helpful.
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