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My account got hacked

TDD 0 Reputation points
2025-11-11T14:54:52.5333333+00:00

Hello, my account got hacked today. I have no idea how to recover it. I got mails that they changed all of my security things like my password, verification app etc. I dont know who to contact and what to do. I tried many things for example i tried the account recovery site but it didnt work. I will try in 24h again but im getting worried. They dont have access to my email yet so maybe this will help?

They also added a weird adress @caelune.icu
I've seen a post that 2 people have the same issue. Please i need my account back.

Microsoft Security | Microsoft Authenticator

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  1. Darhyl Amizola 26,405 Reputation points Independent Advisor
    2025-11-11T15:28:11.1566667+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding.

    Best regards,

    Darhyl

  2. Darhyl Amizola 26,405 Reputation points Independent Advisor
    2025-11-12T16:00:10.43+00:00

    Unfortunately, no. However, I would recommend reaching out to Microsoft Support immediately as they can possibly suspend the account permanently once they have confirmed that it can no longer be recovered to prevent the hacker from using the account:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

    Best regards,

    Darhyl

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