Share via

116.81 USD Unknown Charge (MS 365 Family)

Menghok BUN 5 Reputation points
2025-11-15T07:10:30.35+00:00

Hello MS team,

Please check the payment again why MS 365 Family made twice bills of my Microsoft 365 Family of 2026. I wish to keep my Microsoft 365 Family active. Main email (Head of Family Account): ***@outlook.com

[2nd Bill] On 10 Nov 2025, MS is trying to bill my Microsoft 365 Family, amount of 116.81 USD (main email: ***@outlook.com).

[1st Bill-Already Paid] While, I did make payment on the 21 September 2025 already as my annual fee of Microsoft 365 Family, amount of 117.25 USD (main email: ***@outlook.com). I use the payment through my personal computer.

User's image

Reference:

[Moderators note: PII removed]

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ami-T 4,045 Reputation points Microsoft External Staff Moderator
    2025-11-15T12:34:02.7366667+00:00

    Dear Menghok BUN,

    Welcome to Microsoft Q&A.

    Thank you for sharing your situation. I am very sorry for the double billing that you have communicated to us. I understand your frustration, and we will work together to resolve this case.

    First of all, please help me check your order history on https://account.microsoft.com/services

    If the charge has doubled, you can follow this link to request cancellation and request a refund. Cancel a Microsoft 365 subscription

    How to get a refund for a Microsoft subscription.

    If the above steps haven't worked, for your security and privacy, the last option is to contact Microsoft support. Please help me confirm your situation so that I can provide you with the necessary instructions for contacting Microsoft Support.

    I hope you can resolve your case smoothly.

    Kind regards,

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.