I want a refund for my 365 subscription

Hello Melinda,

Here’s what Microsoft’s official policy says, Not all cancellations result in a refund, and eligibility depends on when you canceled and where you purchased the subscription. If you bought Microsoft 365 directly from Microsoft, you need to sign in at account.microsoft.com/services, locate your subscription, and select Manage > Cancel subscription. During the cancellation process, if you’re eligible for a refund, you’ll see the option to request one.

Typically, you can get a full refund if you cancel within 30 days of purchase or renewal, and in some countries (like Canada, Denmark, Germany, Korea, Netherlands, Poland, Portugal, Turkey, and Israel), you may be entitled to a prorated refund even after that period. If you purchased through Google Play, Apple App Store, or a third-party retailer (like Amazon), you must contact them directly for refunds.

This might help

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

To request a refund for your canceled Microsoft 365 subscription, the process depends on the type of billing account you have:

1. If you have an MCA billing account type: You can receive a prorated refund if you cancel within seven days after the start or renewal of your subscription. If you canceled after this period, you will not be eligible for a refund, but you can turn off recurring billing to prevent future charges.
2. If you have an MOSA billing account type: You are eligible for a prorated credit or refund if you cancel after starting or renewing your subscription. This amount will either be credited towards your next invoice or returned in the next billing cycle.

For both account types, ensure you check your billing account type and follow the appropriate steps to initiate the refund process. If you need further assistance, consider contacting support for help with your specific situation.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Billing scenarios for one-time and recurring purchases in Cloud Solution Providers program (CSP) new commerce experience (NCE)