I have a paid 365 subscription but I cannot log into it and I cannot use outlook

Question

Philip Mellett 0

I have a Microsoft 365 subscription and you have been sending emails re the Azure issue but I cannot log into my Microsoft account to open Outlook

1 answer

Answer 1

If you are unable to log into your Microsoft 365 account and access Outlook, there are several steps you can take to resolve the issue:

Forgot Password: If you can't remember your password, you can reset it. If you don't have administrator privileges, ask your administrator to reset your password or use the Self-Service Password Reset wizard if available. For work or school accounts, visit passwordreset.microsoftonline.com. For personal Microsoft accounts, go to account.live.com/ResetPassword.aspx.
Account Activation: Ensure that your Microsoft 365 account is activated. You may need to sign in to the Office 365 portal for the first time using a temporary password, if applicable.
Check for Blocked Accounts: If your account is blocked, wait for 15 minutes and try logging in again. If the issue persists, your administrator may need to unblock your account.
Contact Support: If you continue to experience issues, consider reaching out to Microsoft support for assistance. You can find support options for Microsoft 365 here.

By following these steps, you should be able to regain access to your Microsoft 365 account and use Outlook.