Billing support - charged twice

Question

Billing support - charged twice

Joan Berkery-Coleman 5

I have been charged twice for MS Office. How do I obtain a refund

Rosemary Brown 0 Reputation points

2025-11-21T21:47:58.83+00:00

Price Increase as of November 29, my direct despost does not hit my account until December 3rd, can you all wait till that date to take the payment, and especially with an price incress of 30$

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Rosemary Brown 0 Reputation points

2025-11-21T21:47:58.83+00:00

Price Increase as of November 29, my direct despost does not hit my account until December 3rd, can you all wait till that date to take the payment, and especially with an price incress of 30$

Answer 1

To obtain a refund for being charged twice for Microsoft Office, you should follow these steps:

Check the Billing Policy: According to the new commerce policies, refunds for recurring charges are eligible within 72 hours of the start of the billing term or its renewal. If you are within this timeframe, you can request a refund.
Contact Support: If you believe you have been charged incorrectly, you should contact Microsoft support directly. They can assist you in processing the refund request.
Provide Necessary Details: When contacting support, be prepared to provide details such as your account information, the charges in question, and any relevant transaction details to expedite the process.
Monitor Your Account: After submitting your refund request, keep an eye on your account for updates or any further actions needed from your side.

If the charge was made more than 72 hours ago, you may not be eligible for a refund, and it would be best to discuss this with support for further options.

References:

peter may 0 Reputation points

2025-11-23T05:10:23.6966667+00:00

This response is unhelpful. I have already been mucked about by Microsoft and should not be required to jump through hoops you help you fix the disastrous AI upgrade.

You billed me $179 on 11 November for a product that I did not want. The you, on the second attempt, offered the product I did want and said you would refund the difference.

You did not do that. Instead, you have now billed me $139 on 23 November.

So, you owe me $179. You will probably take a few weeks to do that because it is easy taking money but not so easy giving it back. When I did law that was called theft by deception, but no doubt you will call it honest mistake aka a good day's grift.

Answer 2

Preston Gray 0

I was charged $229 on the 22nd September 2025 for Microsoft family 365. I have been charged again on the 20th November for the same amount. I believe the first one is incorrect as I usually get invoiced on the 19th of November.

Regards Paul

Answer 3

clancy kiener 0

Microsoft is a total ripoff. They've charged me twice and this is just a big circle. the AI bot says to contact support. When I try to contact support, it takes me to the bot that tells me to contact support. I was double-billed, but I only have one subscription. I want my money back.

Gail Watson 0 Reputation points

2025-12-13T02:04:23.6+00:00

Same thing happening to me.

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Billing support - charged twice

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