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I have OneDrive personal vault set up on one windows 11 laptop and two iPhones. It works fine on these 3 devices but I just installed a new Windows 11 laptop and OneDrive is working fine on this except there is no shortcut to Personal Vault and no option to setup personal vault.
The Personal Vault section under the Account information section in settings is completely missing.
If I manually create the shortcut to personal vault, nothing happens when I click on it. I don't see anything in the event logs. I have reset OneDrive and nothing changed. I have reinstalled OneDrive and nothing changed.
Can anyone help resolve this issue?
As I already stated in the description of my issue, these steps did not help.
However, I have managed to solve the issue myself by creating a local account and logging into OneDrive and setting up the Personal Vault, when I logged back in to the original account it then gave me the option to set up the Personal Vault.
Hi,
Thanks for reaching out to the Microsoft community and sharing the details. It sounds like the issue happens when Personal Vault isn’t fully set up on your new device, even though it works fine on your other devices.
Could you check something for me? When you sign in to OneDrive on the new laptop, does the web version at OneDrive.com show your Personal Vault and let you unlock it, or is it missing there too? This will help us figure out if the problem is with your account or just this device.
If the vault is there online, try these steps:
First, make sure OneDrive is up to date through the Microsoft Store and restart it. If that doesn’t help, you can force the setup by pressing Win + R and running this command:
odopen://unlockVault/?accounttype=personal
If nothing changes, clear any cached credentials by running control keymgr.dll, remove any MicrosoftAccount or OneDrive entries, then restart and sign in again.
If the vault still doesn’t appear, reset OneDrive by running:
%localappdata%\Microsoft\OneDrive\OneDrive.exe /reset
If it doesn’t restart automatically, launch it from the Start menu. As a last step, uninstall OneDrive and reinstall it from Microsoft’s official download page.
Hope this helps! Let me know how it goes.
Kind regards,
Edward
Hi,
Thanks for sharing that! It looks like the usual steps didn’t work for you, but you came up with a smart workaround. By creating a local account, signing in to OneDrive, and setting up Personal Vault there, you were able to trigger the option when you switched back to your original account. Great job figuring that out! if need assistance in the future, please post back.
Regards,
Edward