Community Center | Not monitored
Tag not monitored by Microsoft.
Have a look ay:
Unable to Sign In to Microsoft Careers — "We don’t recognize this email" on all login methods
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 95%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Azeem Basha
20
Reputation points
Hi, I am unable to sign in or create an account on the new Microsoft Careers site.
Whenever I try to sign in using:
- Microsoft account
- Google account
- LinkedIn account
- Facebook account
… I get the error:
“We don't recognize this email. Create a new account.”
But I already have a valid Microsoft account, and I can sign in everywhere else (Outlook, Microsoft Account page, Windows, etc.).
I also tried:
- Different browsers (Chrome, Edge)
- Incognito mode
- Clearing cookies/cache
- Signing in from my phone
- Contacting the old Microsoft Careers email (it bounced)
- Visiting old support links (404 / retired platform)
Nothing works.
It looks like something is broken on Microsoft’s end with the new Careers site.
Can someone from Microsoft please reset my Careers profile or help activate my account so I can apply for jobs?
Thank you.
Community Center | Not monitored
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 91%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yury Shpakov 0 Reputation points2025-11-23T01:25:43.5533333+00:00 I added all details in comments to the previous answer. Probably there was an issue with the data migration between Microsoft and this new company.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 24%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Aayush Kumar 5 Reputation points2025-11-28T07:43:53.04+00:00 same thing happening with me I have applied to internships and now I am not able to check the progress
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 37%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Ivy L 5 Reputation points2025-12-12T18:38:22.53+00:00 Same here, is it still not resolved yet?
Sign in to comment
1 answer
Sort by: Most helpful
-
Gérard Oomens 113.8K Reputation points Volunteer Moderator2025-11-20T14:28:03.9733333+00:00 -
Yury Shpakov 0 Reputation points
2025-11-23T00:56:07.31+00:00 No, it's NOT about the endless loop trying to log in. We are experiencing a different issue.
- Being logged out, I open https://careers.microsoft.com/
- I got redirected to https://careers.microsoft.com/v2/global/en/home.html
- I click Sign in link in the lefthand upper corner
- I choose the option and click Sign in using Microsoft
- I remember I provided all requested consents for this app (I remember there were 2 consents requested)
- As a result I have this red message "We don't recognize this email. Create a new account."
Just in case I tried the different oath providers (again giving all requested consents to this application) -- with no luck. But I'm sure it was definitely under my Microsoft account. The same account that I use right now writing this message.
So, I even can't check the history of my applications anymore
-
Yury Shpakov 0 Reputation points
2025-11-23T01:14:09.0633333+00:00 Yes, I double checked it here:
https://account.microsoft.com/privacy/app-access
The access was provided. But from this error message "We don't recognize this email. Create a new account.", it looks like they forget to migrate my Microsoft Career account from Microsoft to this new company. Is there a way to check my email ******@hotmail.com with the Microsoft's DB and with this new company's DB? Maybe they need to provide some manual migration? I don't want to loose all my information from Microsoft Career.
-
Gérard Oomens 113.8K Reputation points Volunteer Moderator
2025-11-23T10:53:58.4866667+00:00 Sorry this is a public forum and I have no further suggestions.
-
Gérard Oomens 113.8K Reputation points Volunteer Moderator
2025-11-23T11:07:53.2866667+00:00 I guess you cannot create a support request either?
-
Yury Shpakov 0 Reputation points
2025-11-24T07:38:47.3366667+00:00 Oh, thank you! Just submitted a request to them!
-
Aayush Kumar 5 Reputation points
2025-11-28T07:46:06.3066667+00:00 did it help if yes please provide the email it will be really helpful
-
Yury Shpakov 0 Reputation points
2025-11-28T21:34:37.8966667+00:00 No answer yet
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Prakhar Rastogi 0 Reputation points2025-12-03T10:28:36.78+00:00 did you get any response? is it resolved. Happening to me as well.
-
Yury Shpakov 0 Reputation points
2025-12-04T00:37:59.4233333+00:00 Not yet :(
Sign in to comment -