Why i can't see my old emails

If you can't see your old emails on your phone, it may be due to a filtering issue in your email application. Sometimes, filters can be applied that limit the visibility of emails based on criteria such as date received or other settings.

To resolve this issue, you can check the filtering options in your email app. Here are some steps you can follow:

1. Open the email app on your Samsung device.
2. Look for settings related to filtering or sorting emails.
3. Ensure that there are no filters applied that would hide older emails.

Additionally, if you are using Microsoft Outlook, you might want to check the view settings in Outlook as well. If a filter was applied to the default view settings of the Outlook folder, it could cause some items to be filtered from view. You can change the filtering options in Outlook by following these steps:

1. In the ribbon, select the View tab.
2. In the Current View area, select View Settings.
3. Select Filter and review any selections that could filter out specific messages.

If you still can't find your emails after checking these settings, it might be helpful to sync your email account again or check if there are any issues with the email server.

Hello jose manuel gomes
Thank you for posting question to Microsoft Q&A Forum.

According to this issue, may I know if you could see all of your emails in Outlook on the web (https://outlook.office.com/) but you did not see your emails in your phone?

If you are using Outlook for mobile, consider checking in Outlook settings > Accounts > select your account > Sync Settings > Days of Email to Sync > set to higher number so Outlook could display more emails in the past.

If the situation is not similar to what I've instructed, consider removing your account from Outlook and re-add it again. You could share with me more information about your scenario.

I am looking forward to your response.

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