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Windows terminalserver, the taskbar does not work at a few colleague.

Endresz Zoltán 0 Reputation points
2025-11-26T12:03:40.0866667+00:00

Dear Microsoft,

Our colleagues are working on terminalservers via RDP.

Unfortunately in few cases the taskbar does not work at a few (new created) users. The Windows start menu icon does not work, it is not possibly to type in text into the search bar and so on.

If the colleague check it on an another terminalserver, the problem does not appear.

OS: Windows Server 2019 Standard

Any help would be highly appreciated.

Thank you

Windows for business | Windows Server | User experience | Remote desktop clients
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  1. Q&A Assist
    2025-11-26T12:03:53.7166667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like the issue with the taskbar and Start menu not functioning for some users on the terminal server could be related to several factors. Here are some troubleshooting steps you can consider:

    1. User Profile Issues: Since the problem does not appear when the users log into another terminal server, it may be related to their user profiles on the affected server. You could try creating a new user profile for the affected users to see if that resolves the issue.
    2. Group Policy Settings: Check if there are any Group Policy settings that might be affecting the taskbar or Start menu functionality. Specifically, look for settings under User Configuration > Administrative Templates > Start Menu and Taskbar.
    3. Corruption in the Tile Data Layer: If the Start menu is not responding correctly, it could be due to corruption in the Tile Data Layer. You can try running the following command in a command prompt to reset the layout: 
         C:\Windows\System32\tdlrecover.exe -reregister -resetlayout -resetcache
      This command helps to recover the Start menu and taskbar icons.
    4. Windows Updates: Ensure that the Windows Server 2019 is fully updated. Sometimes, specific updates can resolve underlying issues with the operating system.
    5. Remote Desktop Configuration: If the issue persists, check the Remote Desktop settings and ensure that they are configured correctly for the affected users.

    If none of these steps resolve the issue, further investigation into the server's event logs may provide additional insights into what might be causing the problem.

    References:

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  2. Endresz Zoltán 0 Reputation points
    2025-11-26T12:07:40.7133333+00:00

    'tdlrecover' is not recognized as an internal or external command,

    operable program or batch file.

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  3. Endresz Zoltán 0 Reputation points
    2025-11-26T12:09:32.33+00:00

    I got the following error message when I tried to fix the Corruption in the Tile Data Layer:

    'tdlrecover' is not recognized as an internal or external command,

    operable program or batch file.

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