Cannot get my Exchange Account working on my new iphone

If you are having trouble verifying your Exchange account on your new iPhone, it may be due to an issue with the Autodiscover service or the security certificate. Here are some steps you can take to resolve the issue:

1. Check the Certificate: Ensure that the certificate for your Exchange server matches the user's SMTP domain. If the certificate is untrusted or does not match, the verification will fail.
2. Manual Configuration: If automatic configuration fails, you may need to manually configure the account settings for your Exchange Online mailbox or on-premises Exchange Server mailbox.
3. MFA Setup: If you are using multifactor authentication (MFA), ensure that it is set up correctly on your new device. You may need to complete MFA using your old device if it is still accessible.
4. Contact IT Support: If the issue persists, consider reaching out to your IT support for further assistance, as they may need to check the server settings or the account configuration.

Following these steps should help you get your Exchange account working on your new iPhone.

Hi @Stevenfoy,

Welcome to Microsoft Q&A, and thank you very much for reaching out to us.

Based on your description, may I confirm that you’re unable to authenticate your Exchange account in Outlook for iOS? If that’s not the case, could you please share a screenshot of the issue in a private message? This will help me research and provide a solution tailored to your situation.

Also, could you let me know if you’re an admin or an end user?

In the meantime, if the problem is that your account cannot authenticate on your iOS device, kindly reaching out to your IT team to reset the authentication process.

Looking forward to your response.

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Hi - I have the same problem - I am not able to verify my Microsoft exchange account on my iPhone?