ONE WAY CAMERA AND AUDIO PROBLEM?

The issue you are experiencing, where the other party can hear you but cannot see you, may be related to several factors. Here are some troubleshooting steps you can take:

1. Camera Configuration: Ensure that your camera is properly configured and not mistakenly set as a content camera. In some applications, a content camera is used to share specific content instead of providing a video feed of the user.
2. Camera Connection: Verify that the camera is powered on and securely connected to your device. If it requires an external power supply, make sure it is connected.
3. Browser Permissions: Check if your browser has the necessary permissions to access the camera. Sometimes, browser settings can prevent the camera from functioning properly.
4. Device Conflicts: If you are using multiple applications that access the camera, ensure that no other application is currently using the camera, which can cause it to be unavailable for your video conference.
5. Restart the Application: Sometimes, simply restarting the video conferencing application can resolve temporary glitches.
6. Check for Updates: Ensure that your video conferencing application and camera drivers are up to date, as outdated software can lead to compatibility issues.

If the problem persists after trying these steps, you may want to contact your peripheral manufacturer for further troubleshooting assistance.

References:

• The Camera status is Unhealthy

Hi,

Just to clarify, Are you using PC or laptop if its a laptop could you let me know which specific laptop model you're using? Once I have that info, I’ll be happy to share some steps that might help resolve the issue.

Feel free to reply anytime I'm here to help!