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i am trying to set up the new outlook and I get a message "we couldn't find a work or school account with that email address

Erik Blazynski 20 Reputation points
2025-12-02T17:11:35.99+00:00

i am trying to set up the new outlook and I get a message "we couldn't find a work or school account with that email address" I am using AWS workmail which is an exchange server

Exchange | Exchange Server | Other
Exchange | Exchange Server | Other
A robust email, calendaring, and collaboration platform developed by Microsoft, designed for enterprise-level communication and data management.Miscellaneous topics that do not fit into specific categories.
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  1. Q&A Assist
    2025-12-02T17:11:46.6133333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error message "we couldn't find a work or school account with that email address" indicates that the new Outlook is unable to locate a valid Microsoft 365 work or school account associated with the email address you are trying to use. Since you mentioned that you are using AWS WorkMail, it's important to note that the new Outlook for Windows primarily supports Microsoft 365 work and school accounts, along with other specific email providers like Outlook.com, Gmail, and Yahoo.

    AWS WorkMail, being a separate service, may not be recognized as a supported account type in the new Outlook. Therefore, you might encounter issues when trying to set it up as a work or school account in Outlook.

    To resolve this, you may want to check if your AWS WorkMail account can be configured using IMAP or POP settings in Outlook, as these protocols are generally supported for non-Microsoft email services. Alternatively, you could consider using the AWS WorkMail web interface or an email client that fully supports AWS WorkMail.

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  1. Erik Blazynski 20 Reputation points
    2025-12-02T17:13:04.35+00:00

    how do I go back to the original version of outlook

  2. Kha-N 5,685 Reputation points Microsoft External Staff Moderator
    2025-12-03T00:02:39.13+00:00

    Hi @ErikBlazynski,

    Welcome to Microsoft Q&A, and thank you very much for reaching out to us.

    Based on your description, as I checked, you can switch to Classic Outlook by clicking the toggle in the top-right corner of Outlook to return to the Classic view.

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    I hope this helps.

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