Help with getting a refund on canceled Xbox Game Pass Subscription

Question

Help with getting a refund on canceled Xbox Game Pass Subscription

Jacob Reid 0

I was charged for my subscription earlier this morning, prior to me cancelling this evening. Is there any way for me to get a refund, as I've not used any of the benefits in well over a month.

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Answer 1

Carl-L 4,155 Microsoft External Staff Moderator

Hello Jacob Reid,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that you'd like to cancel and refund your Xbox subscription. Unfortunately, this is a public forum, so moderators are unable to access your account for security reasons. To request a refund, please contact Xbox Live Support so they can help you with this. Live chat support will have more expertise and proper tool to help you with this. Thank you for your understanding.

Feel free to let me know if you have any other questions.

Carl-L 4,155 Reputation points Microsoft External Staff Moderator

2025-12-04T13:30:21.29+00:00

Hello Jacob Reid,

Just checking in to make sure that you have received my reply. Please let me know if there are any updates.
Jacob Reid 0 Reputation points

2025-12-04T16:59:20.0933333+00:00

I reached out to Xbox Live Support, but no one has yet to get back to me.
Carl-L 4,155 Reputation points Microsoft External Staff Moderator

2025-12-05T13:57:33.9166667+00:00

Hello Jacob Reid,

Thanks for letting us know.

While waiting for the team to get back to you. Can you please go to account.microsoft.com/billing/orders to see if you are able to get a refund directly from there?

I'm waiting for your reply.
Carl-L 4,155 Reputation points Microsoft External Staff Moderator

2025-12-09T13:21:38.37+00:00

Hello Jacob Reid,

It's been a while since we last heard from you. May I know if you have any updates in this?

Any feedback is appreciated.

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Help with getting a refund on canceled Xbox Game Pass Subscription

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