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I have not been able to finish creating an account or download Microsoft 365 business since purchasing and there is no sign that I've purchased it

joseph tantarelli 0 Reputation points
2025-12-03T20:45:47.32+00:00

purchased 365 business through Best Buy. Typed in purchase code started registration, was kicked off. Upon entering code again I was unable to get back in. No record of an account, no password, no access to the purchase code. Geek squad could not fix. Unable to get support form Microsoft, using multiple tries(chat, phone numbers, was able to set up live appointment in New York though I live in Ohio. I just want a refund at this point.

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
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  2. Tammy-Ng 5,585 Reputation points Microsoft External Staff Moderator
    2025-12-04T03:00:09.57+00:00

    Dear joseph tantarelli

    Welcome and thank you for sharing your issue with the Q&A forum.

    Based on the information you provided, I am truly sorry to hear that you were "kicked off" right after entering the purchase code and starting the registration, which indicates that the activation process was incomplete.

    Based on my research, when a user enters the Product Key for Microsoft 365 Business, the Microsoft system should automatically send an email with instructions to complete the account and password setup (Set up Account).

    Please kindly check all your email inboxes one more time, including:

    • The Primary Inbox.
    • The Spam/Junk Mail folder.
    • The Other/Promotions folders.

    If you find this email, it should contain the login information or the activation link/code that was sent to you.

    However, if you are still unable to find the Microsoft setup email and your goal is to obtain a refund, you will need to contact Best Buy where you purchased the Microsoft 365 Business package.

    Please be prepared with the following:

    • The purchase invoice or receipt.
    • Any evidence that the account remains inactivated, but you are unable to access the account setup process.

    Important Note: If your Office 365 subscription is managed through a federated partner or reseller, please contact the reseller’s support team. They can assist in initiating the request and coordinating with Microsoft Support.

    We sincerely apologize for the inconvenience and appreciate your patience while this issue is resolved. We hope these steps are helpful. If you need further assistance or have any questions, please don’t hesitate to contact us. We’re here to support you.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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