Not able to send noreply email to internal communication

If you are unable to send no-reply emails to internal users, it is possible that the emails are being quarantined by your spam filter solution. To ensure that your no-reply emails reach internal recipients, consider the following steps:

1. Add to SPF Record: Ensure that Dynamics 365 Customer Insights - Journeys is added to your SPF record. This helps in authenticating your emails.
2. Email Security Software: Check if you are using any email security software (like Mimecast, Proofpoint, etc.) that might be filtering these emails. You may need to adjust the allow list settings to permit emails from your no-reply address.
3. Test Email Configuration: Verify your email settings and send a test email to ensure everything is configured correctly.
4. Check Email History: Review the Email history page for any errors that might indicate why the emails are not being sent successfully.

By following these steps, you should be able to troubleshoot the issue with sending no-reply emails to internal communication.

Hi @Umar Sayyed 

Thank you for reaching out to Microsoft Learn Q&A!     
Based on my research and insights shared by other community members, a no-reply email is typically configured using a combination of a shared mailbox with your organization’s domain and transport rules that append a disclaimer and block incoming messages. You can achieve this by following these steps: 

Step 1: Create a new shared mailbox in the Exchange Admin Center. 

You can also delegate Send As or Send on Behalf permissions to other mailboxes as needed. 

Step 2: Create a transport rule that adds a disclaimer and enable the rule. 

Step 3: Create another transport rule to block messages sent to the no-reply mailbox, return a reason for the block, and enable the rule 

If you are using a different approach to create a no-reply mailbox, please share a screenshot of the configuration via private message so we can better visualize it. Please check your inbox for an email with the subject “New private message on Microsoft Q&A question” to review my response. 

If your no-reply configuration appears correct, I recommend double-checking other settings that could affect mail routing, such as firewall rules, additional transport rules, or any email policies that impose restrictions. 

If you have any further questions or updates, please don’t hesitate to reach out. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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