How repair my access to e-mail

To repair your access to email, you can follow these steps:

1. Check Your Internet Connection: Ensure that you have a stable internet connection.
2. Use Outlook on the Web: Sign in to your email account using Outlook on the web to verify that your account is working correctly. This can help determine if the issue is with the email app on your device.
3. Run Support and Recovery Assistant: Download and run the Microsoft Support and Recovery Assistant. This tool can diagnose and fix many common issues affecting Outlook and Microsoft 365 accounts.
4. Check for Software Updates: Ensure that your Outlook client and Windows operating system are up to date. Running Windows Update can help resolve issues related to outdated software.
5. Repair Your Email Account: In Outlook, you can repair your email account settings. Go to the account settings and look for an option to repair.
6. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance.

These steps should help you troubleshoot and repair your access to your email account.

References:

• Fix Outlook connection problems for Microsoft 365 account
• Find and fix email delivery issues as a Microsoft 365 for business admin

Hi @Julioramirez,

Welcome to Microsoft Q&A, and thank you for reaching out to us.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Based on your description, I checked your account’s host location using DNS Checker and confirmed that your account is currently hosted on Google services. You can verify this by reviewing the private message I sent you.

Note: Microsoft is providing this information as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link.

As a Microsoft Q&A moderator, unfortunately I don’t have access to your account and unable to provide assist with requests related to external services outside of Microsoft.

Therefore, I recommend reaching out to your organization’s IT team for further assistance with your account.

Thank you for your understanding.

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